Please see the pricing policy page for more information on user licenses, storage overages, and renewals as it relates to these products.
If you acquired a product listed below, the additional terms and conditions applicable to that product apply to you in addition to the master subscription agreement or similar agreement between SugarCRM Inc. and you (the ” Agreement“).
These terms and conditions govern in the event of any conflict with the Agreement. Capitalized terms not defined herein have the meanings given in the Agreement.
Sugar Hint provides access to certain Content. You are required to purchase a subscription to Hint equal to the number of Subscription Users subscribed by you for the Sugar products that will be used with Sugar Hint. Certain Content may only be accessed through Sugar Hint and such Content may only be saved within the database associated with your Sugar product instance. Your administrator(s) may reassign Sugar Hint use rights during the Subscription Term if a former Sugar Hint Subscription User no longer requires access to or uses Sugar Hint.
Each Sugar Integrate subscription grants the right to connect your Sugar product to one pre-defined single instance of an external system.
Each Sugar Integrate subscription is limited to 2,000,000 Tasks per month. Task overage fees will be applicable, due and payable to Sugar if customer exceeds the monthly Task limit. Sugar will provide written notification if customer exceeds such task limits. Implementation service hours are required and must be purchased separately
Sugar Connect interoperates with your Sugar product instance or environment. Sugar may update and modify Sugar Connect at its sole discretion and without notice to you.
Sugar Market Services
Sugar Market Services is a combined onboarding and ongoing managed service solution that is a required addition for the first year of your Sugar Market contract. After the first year, Market Services will automatically renew for additional one-year subscription terms unless cancelled by the customer within 90 days prior to the expiration thereof.
“Your use of Sugar Market is subject to a “Database Cap” on the quantity of “Allowable Contacts” in the system. Allowable Contacts are sold in blocks of 10,000 (each, a “Contact Block”), and the quantity you have purchased is defined on the Sugar Order Form.
Sugar Market does not restrict you from creating or importing additional contacts above the Database Cap. However, Sugar will notify you via email if the number of Allowable Contacts is approaching (>80%) or has exceeded the Database Cap (>100%).
The database cap can be increased by purchasing additional Contact Block(s) for the duration of the then-current subscription term. Please note, during a subscription term, there is no refund or cancellation of additional Contact Blocks, even if the quantity of Allowable Contacts is reduced at a later date to a lower bracket level.
Sugar will grant you a 4-week grace period – to give you time to reduce your list of contacts if you desire – before issuing an invoice for the additional Contact Block(s). If at the end of the 4-week grace period, the number of Allowable Contacts still exceeds the Database Cap, Sugar will issue an invoice for additional Contact Block(s), pro-rata to the end of your current subscription term at Sugar’s then-current rate.
For the purposes of clarity, if your current Database Cap is 10,000 (10K), and Sugar Market calculates you have 10,001 Allowable Contacts, this will constitute an overage that triggers the start of the 4-week grace period, then if still applicable, the sale of an additional Contact Block.”
Sugar Portal is designed by Sugar to communicate with certain other Sugar products. “Portal User” means an individual who is an employee of one of your customers who is permitted to access and use Sugar Portal.
A Sugar Portal subscription entitles you to a non-exclusive, revocable, non-transferable right to access and use Sugar Portal in a development and production environment during the Subscription Term solely for your own internal business purposes and limited to the number Portal Users subscribed by you. Portal User accounts cannot be shared or used by more than one individual. Subscription to Sugar Portal entitles one of your employees to access and use Sugar Portal for administration purposes only (i.e., to provide access to Portal Users).
Triblio for Sugar
Your use of Triblio for Sugar is subject to the Master Subscription Agreement between SugarCRM and you (the “Agreement”) and is not subject to a separate agreement with Triblio Inc. Triblio Inc. is an intended third-party beneficiary under the Agreement.
Your use of Sugar Maps is subject to the additional terms and conditions listed below.
Sugar Connector for LinkedIn® Sales Navigator1
Customer must have an active subscription to any of Sugar Sell, Sugar Professional, Sugar Enterprise, or Sugar Ultimate to use Sugar Connector for LinkedIn Sales Navigator. Use of the Sugar Connector for LinkedIn Sales Navigator is subject to the SugarCRM Inc. Master Subscription Agreement.
Notwithstanding anything to the contrary contained in the Master Subscription Agreement, you may not modify any code to Sugar Connector for LinkedIn Sales Navigator. Users must have an active license to LinkedIn Sales Navigator and sign-in with their LinkedIn credentials to gain access to LinkedIn website content (“Content”).
Users must comply with their applicable LinkedIn agreement and may not:
- Impersonate a LinkedIn member or misrepresent any member or other third party when requesting or publishing information;
- Use LinkedIn Sales Navigator or the Sugar Connector for LinkedIn Sales Navigator (i) for any illegal or unauthorized purposes, or (ii) in a manner that breaches any laws or regulations regarding privacy, or violates any rights of third parties;
- Copy, reformat, reverse-engineer, or otherwise modify Sugar Connector for LinkedIn Sales Navigator, associated APIs, Access Codes, or the LinkedIn service; or
- Interfere with or disrupt the Sugar Connector for LinkedIn Sales Navigator or LinkedIn service or servers or networks connected to the LinkedIn service, or disobey any requirements, procedures, policies or regulations of networks connected to the LinkedIn service.
Customer Journey Plug-in for SugarCRM (Legacy Solution)
Customer must have an active subscription to any of Sugar Sell, Sugar Professional, Sugar Enterprise, or Sugar Ultimate to use Customer Journey Plug-in for SugarCRM. Use of the Customer Journey Plug-in for SugarCRM is subject to the SugarCRM Inc. Master Subscription Agreement.
1Included in Sugar Sell Premier and Sugar Serve Add-on Package (for Sugar Sell Premier Customers)
2Included in Sugar Sell Premier, Sugar Sell Advanced and Sugar Serve Add-on Package (for Sugar Sell Premier Customers)
Updated: March 10, 2023