Please see the pricing policy page for more information on user licenses, storage overages, and renewals as it relates to these products.

If you acquired a product listed below, the additional terms and conditions applicable to that product apply to you in addition to the master subscription agreement or similar agreement between SugarCRM Inc. and you (the ” Agreement“).

These terms and conditions govern in the event of any conflict with the Agreement. Capitalized terms not defined herein have the meanings given in the Agreement.

Sugar Hint*
Sugar Hint provides access to certain Content. You are required to purchase a subscription to Hint equal to the number of Subscription Users subscribed by you for the Sugar products that will be used with Sugar Hint. Certain Content may only be accessed through Sugar Hint and such Content may only be saved within the database associated with your Sugar product instance. Your administrator(s) may reassign Sugar Hint use rights during the Subscription Term if a former Sugar Hint Subscription User no longer requires access to or uses Sugar Hint.

Sugar Integrate
Each Sugar Integrate subscription grants the right to connect your Sugar product to one pre-defined single instance of an external system.

Each Sugar Integrate subscription is limited to 2,000,000 Tasks per month. Task overage fees will be applicable, due and payable to Sugar if customer exceeds the monthly Task limit. Sugar will provide written notification if customer exceeds such task limits.  Implementation service hours are required and must be purchased separately

Sugar Connect*
Sugar Connect interoperates with your Sugar product instance or environment. Sugar may update and modify Sugar Connect at its sole discretion and without notice to you.

Sugar Market Services
Sugar Market
Services is a combined onboarding and ongoing managed service solution that is a required addition for the first year of your Sugar Market contract. After the first year, Market Services will
automatically renew for additional one-year subscription terms unless cancelled by the customer within 90 days prior to the expiration thereof.

Sugar Portal
Sugar Portal is designed by Sugar to communicate with certain other Sugar products. “Portal User” means an individual who is an employee of one of your customers who is permitted to access and use Sugar Portal.

A Sugar Portal subscription entitles you to a non-exclusive, revocable, non-transferable right to access and use Sugar Portal in a development and production environment during the Subscription Term solely for your own internal business purposes and limited to the number Portal Users subscribed by you. Portal User accounts cannot be shared or used by more than one individual. Subscription to Sugar Portal entitles one of your employees to access and use Sugar Portal for administration purposes only (i.e., to provide access to Portal Users).

Sugar Market
Your use of Sugar Market is subject to the database cap listed in an Order. If you exceed the database cap, Sugar will notify you (which may be via email), following which you will have 14 calendar days to bring your Sugar Market database within the applicable cap. If you fail to do so within the 14-day period, you will be charged Sugar’s then-current usage fees applicable to the overage and the additional fees will apply for the duration of the applicable Sugar Market Subscription Term.

Triblio for Sugar
Your use of Triblio for Sugar is subject to the Master Subscription Agreement between SugarCRM and you (the “Agreement”) and is not subject to a separate agreement with Triblio Inc. Triblio Inc. is an intended third-party beneficiary under the Agreement.

Sugar Maps
Your use of Sugar Maps is subject to the additional terms and conditions listed below.
Download Terms

*Included in Sugar Sell Premier and Sugar Serve Add-on Package (for Sugar Sell Premier Customers)

Updated: October 24, 2022