Congratulations to Our 2024 Winners

Alto-Shaam, providing foodservice equipment solutions to more than 90 countries globally, is recognized for the use of SugarCRM to significantly enhance opportunity close rates by 61 percent while achieving up to 600 hours of time savings in marketing and sales efforts to forecast customer needs. The integration of Sugar Sell with Sugar Market has streamlined key processes, improved lead management, and enhanced operational efficiency and global communication.

Mac Construtora e Incorporadora (MAC), a leader in construction and development in São Paulo, is recognized for creative use of SugarCRM in the dynamic real estate market. Technology adoption significantly improved lead management and customer engagement, enhancing marketing approaches and project sales, resulting in a substantial increase in sales, ranging from 50% to 94% in their real estate agency. This, in turn, led to MAC substantially reducing its dependence on partnering with other real estate agencies.

FAMO GmbH & Co. KG, a German wholesaler of electrical and plumbing products, is recognized for its collaboration with Sugar partner Insignio to deploy SugarCRM for advanced customer data management and opportunity nurturing, the Sugar mobile app with ERP data integration for field sales support, and Sugar Market for automated newsletters and targeted communications.

zazen Water, a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing. Notably, during its Black Friday and Cyber Monday 2023 campaign, zazen Water managed a significant order peak, accomplishing its same-day dispatch promise, which prior to the automation & integration projects, would have required 16 employees when the process was manual.

Empresas ADOC, a Central American retail company, is recognized for using SugarCRM to drive business growth and improve customer engagement.

Founded in 1953 by Don Roberto Palomo in El Salvador, ADOC has a rich history of using high-quality materials and specialized techniques to produce outstanding products that meet the needs of its customers. ADOC is a customer-driven business supported by a culture dedicated to enhancing customer satisfaction and building strong, lasting customer relationships. In addition to its own branded footwear, ADOC has also partnered with a few international brands, including Hush Puppies, The North Face, CAT, and Steve Madden, to create a complete shopping experience for its customers.

The company significantly improved customer service quality and customer retention, reduced customer churn while establishing a loyalty program named “Puntos ADOC” that attracted over 600,000 members, representing more than 20% of total sales.

The Swedish Institute (SI), a Swedish government agency, is recognized for its innovative approach to data management and customer engagement. The Sugar Sell and Sugar Market platform integration centralizes data, segments audiences, and automates responses, significantly enhancing marketing efficiency and improving SI’s engagement with international students and alumni. The Swedish Institute saw an increase of 31.8 percent in lead volume since implementing SugarCRM and boasts a competitive 40%-50 percent open rate on marketing emails.

J&J Ventures Gaming, LLC, a leader in gaming and amusements and one of the fastest-growing companies in the U.S., is recognized for implementing Sugar Sell to consolidate customer accounts and interactions into a centralized communication hub across sales, marketing, and account management. Streamlined sales processes have established a new model for sales excellence for the J&J team and their growth in the gaming industry.

Super General Company of the Albatha Group in the UAE, is recognized for revolutionizing its service operations with Sugar Serve. Working with Sugar partner Ambit Software, Super General successfully implemented a repair and maintenance service platform, including a field management application for efficient case handling, and simplified technician dispatching. Due to increased efficiency and workload management, the number of cases per technician has surged by up to 26% achieved alongside a 10% increase in first-time fix rate. Other notable achievements include a significant increase in call closure rates and substantial improvements in customer satisfaction scores.

Reusable Transport Packaging, a leader in sustainable transport packaging solutions, is recognized for using SugarCRM to improve its bottom line, unify customer data, streamline processes, and increase sales efficiency resulting in a 20 percent revenue growth year over year. A key strategy in its growth is the use of Sugar Market for regular email communications, which keeps customers, distributors, and leads informed about new products, pricing updates, and other relevant industry news.

FSIoffice, a leading independent office supply company, together with sales-i are recognized for transforming FSIoffice’s CRM strategy from data repository to sales powerhouse, with 40 percent improved sales efficiency. Supported by Sugar partner CRM International, FSIoffice is driving remarkable revenue growth and enhancing customer engagement with Sugar Sell Premier and sales-i for predictive business-to-business (B2B) sales intelligence.

The Joint Corp., the nation’s largest provider of chiropractic care through The Joint Chiropractic® network, in partnership with Sugar partner Faye are recognized for driving significant improvements in healthcare operations after transitioning to SugarCRM and AWS, with a 40 percent increase in web transaction speed. This transformation allowed The Joint to focus on integrating AI to elevate SugarCRM from a functional tool to a strategic platform for competitive differentiation in the chiropractic care sector.

RTCR, the public transit provider in La Rochelle, France, operating under the Yélo brand, is recognized for significantly enhancing customer service with Sugar Serve with implementation support by Sugar partner Synolia. The deployment has led to a minimum 3 percent increase in customer satisfaction and streamlining complaint management, saving agents’ time by 50 percent through improved response structuring.

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