Meet Our 2022 Award Winners

Loveland Pulse - was chosen as the 2022 winner of the highly distinguished CX Innovation Award for a true demonstration of what end-to-end customer experience looks like using the Sugar cloud-based platform with the guidance of solutions partner, BrainSell. Loveland Pulse has thoughtfully placed Sugar as the hub for their business to reduce busy work, blind spots and roadblocks from their 40 users day-to-day to better support their 80,000 residents and exemplify Sugar’s ethos to let the platform do the work.

Wesley Mission Queensland, a not-for-profit community service provider that offers community support, hardship and emergency relief, mental health services, aged, disability and palliative care and retirement living, was chosen as the 2022 winner for the Impact for Change award. Wesley Mission Queensland displays distinctive work in utilizing the SugarCRM platform to respond quicker to their nearly 10,000 client queries a month, supporting their important work in the community and curating a helpful and caring staff.

Juniper Education was chosen as the 2022 winner of the Business Transformation award for their adoption of the ethos to work smarter and not harder by centralizing 13 business units, all billing, and sales information within one view using Sugar after making incredible strides to mature from manual and disjointed technology to a sophisticated use of CRM. This comprehensive education software service provider dedicated to pupil success, has transformed their business using Sugar to improve data and reporting, reduce steps in their users day-to-day and integrate their tools through Sugar.

quirion AG, a Berlin-founded robo-advisor worth over 1.2 billion EURs in investment volume, was chosen as the 2022 winner of the Marketing Excellence award for its combined use of SugarCRM’s marketing automation solution, Sugar Market, and CRM to automate marketing campaigns and communications for increased conversion rates, integrated business processes and tightly aligned sales and marketing teams. quirion AG works with solution partner Insignio CRM GmbH, who offers guidance and assistance with their Sugar implementation.

ONI-Waermetrafo GmbH, a future-oriented business offering energy-saving system solutions with worldwide recognition, was chosen for leveraging SugarCRM’s cloud-based solution to its fullest potential to drive substantial business improvement, increased win rates, and transparency into key sales processes. Partnering with solutions partner ISC it & software consultants GmbH who offers expertise and guidance on ONI-Waermetrafo GmbH’s Sugar implementation.

NTI – National Transport Insurance, Australia’s leading specialist insurer for transport and logistics industries, was chosen as the 2022 winner for the Service Excellence award for its commitment to delivering outstanding customer service leveraging Sugar’s customer service solution, Sugar Serve. NTI, working with solutions partner Evolution Marketing Services Pty Ltd, has leveraged Sugar to innovate and improve their roadside assistance system, their claims system, and roadside assistance tracking and safety system as well as manage a 30% increase in call volume while improving their CSAT scores.

CQUniversity Australia, an early pioneer in distance education and now delivering courses across Australia through its network of campus and delivery site partners, was chosen as the 2022 winner of the Adoption for Growth award because of their devotion to continuous improvement with SugarCRM. CQUniversity has committed to drive usage of SugarCRM to improve engagement with its most important stakeholders. The system is used by nearly 800 staff across 100 teams to support over 30,000 students and 100,000 alumni daily.

Asendia, a decade-old venture offering a comprehensive range of international e-commerce and mail delivery solutions to over 200 countries globally, is recognized as the 2022 Judges Choice award winner. Asendia, partnering with solutions partner Captivea, is being recognized for their overall efforts leveraging Sugar to support their business and for their loyalty, enthusiasm and real business impact. After bringing two companies and 15 subsidiaries globally into one system to create global transparency, Asendia now supports 400 users and has increased their lead volume by 25 percent each year.

WFG National Title Insurance Company, a Williston Financial Group company, was chosen as the 2022 North America Customer of the Year for its dedication to investing in technology to support their business goal of streamlining the real estate transaction process. With SugarCRM’s marketing and cloud-based CRM solution, WFG National Title Insurance Company excels in creating a user-friendly experience for enhanced customer experience and reduced busy work, blind spots and roadblocks to achieve improved business outcomes.

Engenco Limited was chosen as the 2022 APAC Customer of the Year for demonstrating excellence in deploying SugarCRM across its businesses to drive data completeness for improved visibility and sales adoption. Engenco, partnering with CRM Online Australia Pty Ltd, receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

Rightmove was chosen as the EMEA Customer of the Year for exemplifying how to constantly innovate and drive business efficiencies by adopting solutions like Sugar Connect in support of its goal of enhancing products and pricing to more precisely match the needs of the customer. By engaging in events—and even hosting events —, being a key contributor to the customer community SugarClub, and its half-decade tenure as a loyal Sugar customer, Rightmove is recognized for cultivating a long-lasting partnership with SugarCRM that serves as a testament for how to achieve ROI and value with Sugar.

Close-Up International, the first company in the world to create medical prescription audits in the pharmaceutical market, was chosen as the LATAM Customer of the Year for eliminating blind spots, busy work and roadblocks by maturing from manual processes to unifying their key data to support real business improvements. To date, Close-Up, who works with Solutions Partner GrowIT, has documented 12,000 activities, 16,000 opportunities and 1500 contracts to drive significantly improved knowledge and customer engagement.

e2b Teknologies and BrainSell are joint recipients of the 2022 North America Technology Partnership Award, the first award of its kind in Sugar history which recognizes the two companies close working connection that expands beyond the traditional customer/vendor relationship. BrainSell, a technology business consulting provider and long-time solutions partner of SugarCRM, is recognized for their expertise and guidance to e2b Teknologies, an enterprise resource planning company, in supporting their success using the Sugar platform, connecting their sales and marketing teams for improved business outcomes and centralizing their customer information across three divisions into one view for improved business efficiencies.

Bejo Zaden B.V. and Insignio CRM GmbH are joint recipients of the 2022 EMEA Technology Parntership Award, the first award of its kind in Sugar history which recognizes the two companies close working connection that expands beyond the traditional customer/vendor relationship. Insignio CRM GmbH is recognized for curating a partnership with trust and collaboration at its core when supporting and consulting Bejo, the world leader in breeding, production and distribution of vegetable seeds by supporting their global migration and standardization of thirty businesses on disparate CRM and ERP systems through the cloud-based Sugar platform.