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Everything you need to create outstanding customer experiences and streamline customer service processes.

Give customers the flexibility of omnichannel support without compromising agent efficiency.

Intelligent and automatic case routing, plus at-a-glance insight into all of your customer support cases, prioritized.

Minimize support costs by deflecting calls and allowing customers to help themselves via a knowledge base and self-service portal.

Quickly uncover which types of customer service cases require the most attention and gain insight into trends so you can continuously optimize your CX.

It’s Easier to Give the Right Answers When You Can See Them Right In Front of You

Connect On Customer Terms

Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer experience, and reduce costs.

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See Every Issue At A Glance

Empower your agents to be more productive with a powerful console that intelligently prioritizes cases by SLA, priority, and severity, and puts all the information and tools needed to resolve cases at your fingertips.

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Deflect Support Calls

Help your customers help themselves with a simple-to-navigate self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.

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Let The Platform Route The Cases

Route inbound customer service requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

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View Performance Without Reporting

Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of support cases require the most attention and gain valuable insight into trends and time-to-response.

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Make Customers Smile

Focus on people, not processes and ensure your customers receive a prompt response for each and every case.

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Get the Full Story

Sugar’s agent-focused interface paints a clear picture of each customer’s history and situation so you can resolve issues quickly and confidently.

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Flexible Pricing Models

SugarCRM is upfront about platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.