Let the Good Reviews Roll
Everything you need to create outstanding customer experiences and streamline customer service processes.
Give customers the flexibility of omnichannel support without compromising agent efficiency.
Intelligent and automatic case routing, plus at-a-glance insight into all of your customer support cases, prioritized.
Minimize support costs by deflecting calls and allowing customers to help themselves via a knowledge base and self-service portal.
Quickly uncover which types of customer service cases require the most attention and gain insight into trends so you can continuously optimize your CX.
“Each step is taking us closer to our goal of creating an optimum straight through process.”
Alison C, Director of Business Transformation
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Make Customers Smile
Focus on people, not processes and ensure your customers receive a prompt response for each and every case.
Get the Full Story
Sugar’s agent-focused interface paints a clear picture of each customer’s history and situation so you can resolve issues quickly and confidently.
Flexible Pricing Models
SugarCRM is upfront about platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.