Let the Good Reviews Roll

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Woman smiling | Sugar Serve | Customer Service Software

Create better customer experiences in the moments that matter.​

Engage customers on their terms. ​

Empower your employees with real-time insights.​

Deliver on your promises with operational excellence.​

Listen to the voice of your customers. ​

It’s Easier to Give the Right Answers When You Can See Them Right In Front of You

Connect on Customer Terms graphic | Sugar Serve | Customer Service Software

Connect On Customer Terms

Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.

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See Every Issue At A Glance

Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.

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Take Your Customer's Temperature graphic | Sugar Serve | Customer Service Software

Take Your Customer’s Temperature

Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.

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Deflect Support Calls

Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.

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Let The Platform Route The Cases graphic | Sugar Serve | Customer Service Software

Let The Platform Route The Cases

Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

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View Performance Without Reporting

Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.

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Connect on Customer Terms graphic | Sugar Serve | Customer Service Software
See Every Issue at a Glance graphic | Sugar Serve | Customer Service Software
Take Your Customer's Temperature graphic | Sugar Serve | Customer Service Software
Deflect Support Calls graphic | Sugar Serve | Customer Service Software
Let The Platform Route The Cases graphic | Sugar Serve | Customer Service Software
View Performance Without Reporting graphic | Sugar Serve | Customer Service Software

Automate Anything​

Route cases intelligently and automate service processes with intelligent workflows and case management tools while monitoring and tracking SLAs.

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Accelerate Everything​

Respond quickly to customer requests and resolve problems and cases faster by empowering your service agents with the insight and tools they need on a single screen.

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Predict What is Next​

Reduce customer churn by understanding context and tone with AI-based sentiment analysis and taking proactive action.

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