Create better customer experiences in the moments that matter.
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers when you let the platform do the work. Rely on your platform’s capabilities to listen to customer feedback so you can drive continuous improvement and exceed expectations.
Increase Service Agent Productivity
Empower your service agents to be more productive and resolve cases by removing the need to search for information across tools.
Improve Customer Satisfaction
Connect on customer terms with omnichannel engagement via voice, chat, email, or self-service capabilities.
Reduce Service Costs
Provide quality customer service by automating key processes and making service simpler, easier, and much more cost-effective.
Actual business results from SugarCRM customers.
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Connect On Customer Terms
Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.Learn More
See Every Issue At A Glance
Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.Learn More
Take Your Customer’s Temperature
Know your customer relationships, including their outlook and attitude towards you, and understand your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis. Customer service software can help your organization by tracking and analyzing all customer interactions, including support tickets, chats, and feedback submissions.Learn More
Reduce Support Calls
With a robust and user-friendly customer support software, businesses can effectively streamline their support processes and reduce the number of incoming support calls. Help your customers help themselves with a branded self-service center and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.Learn More
Let The Platform Route The Cases
Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.Learn More
See and Solve Issues Fast
Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.Learn More
“We really wanted to have like a single place for people to see data… Especially for customers… with SugarCRM and being on the cloud, it allowed us to leverage the platform to show us the data.“Niegel L.
Route cases intelligently and automate service processes with intelligent workflows and case management tools while monitoring and tracking SLAs.
Respond quickly to customer requests and resolve problems and cases faster by empowering your service agents with the insight and tools they need on a single screen.
Anticipate What is Next
Reduce customer churn by understanding context and tone with AI-based sentiment analysis and taking proactive action.