Create better customer experiences in the moments that matter.
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers when you let the platform do the work. Rely on your platform’s capabilities to listen to customer feedback so you can drive continuous improvement and exceed expectations.
Increase Service Agent Productivity
Empower your service agents to be more productive and resolve cases by removing the need to search for information across tools.
Improve Customer Satisfaction
Connect on customer terms with omnichannel engagement via voice, chat, email, or self-service capabilities.
Reduce Service Costs
Provide quality customer service by automating key processes and making service simpler, easier, and much more cost-effective.
Actual business results from SugarCRM customers.
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
“We really wanted to have like a single place for people to see data… Especially for customers… with SugarCRM and being on the cloud, it allowed us to leverage the platform to show us the data.“
Niegel L.
Automate Anything
Route cases intelligently and automate service processes with intelligent workflows and case management tools while monitoring and tracking SLAs.
Accelerate Everything
Respond quickly to customer requests and resolve problems and cases faster by empowering your service agents with the insight and tools they need on a single screen.
Anticipate What is Next
Reduce customer churn by understanding context and tone with AI-based sentiment analysis and taking proactive action.