Let the Good Reviews Roll
Everything you need to create outstanding customer experiences and streamline customer service processes.
Provide customers with a rich, branded portal experience and omnichannel support, while boosting agent productivity.
Route cases intelligently, prioritize by SLA, and discover customer sentiment – all automatically.
Minimize support costs by deflecting calls and enabling customers to resolve their own issues with a self-service portal and knowledge base.
Enable your agents to resolve cases faster by giving them all the information and tools they need on a single screen.
“Each step is taking us closer to our goal of creating an optimum straight through process.”
Alison C, Director of Business Transformation
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Make Customers Smile
Focus on people, not processes and ensure your customers receive a prompt response for each and every case.
Get the Full Story
Sugar’s agent-focused interface paints a clear picture of each customer’s history and situation so you can coordinate response and resolve issues quickly.
Flexible Pricing Models
SugarCRM is upfront about platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.