Everything you need to create outstanding customer experiences and streamline customer service processes.
Provide customers with a rich, branded portal experience and omnichannel support, while boosting agent productivity.
Route cases intelligently, prioritize by SLA, and discover customer sentiment – all automatically.
Minimize support costs by deflecting calls and enabling customers to resolve their own issues with a self-service portal and knowledge base.
Enable your agents to resolve cases faster by giving them all the information and tools they need on a single screen.
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Connect On Customer Terms
Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer experience, and reduce costs.Learn More
See Every Issue At A Glance
Empower your agents to be more productive with a powerful console that intelligently prioritizes cases by SLA, priority, and severity, and puts all the information and tools needed to resolve cases at their fingertips.Learn More
Take Your Customer’s Temperature
Know your customers’ outlook and attitude towards you, and understand your agents’ demeanor with your customers, using SugarPredict-powered sentiment analysis.Learn More
Deflect Support Calls
Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.Learn More
Let The Platform Route The Cases
Route inbound customer service requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.Learn More
View Performance Without Reporting
Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of support cases require the most attention and gain valuable insight into trends and time-to-response.Learn More
Make Customers Smile
Focus on people, not processes and ensure your customers receive a prompt response for each and every case.
Get the Full Story
Sugar’s agent-focused interface paints a clear picture of each customer’s history and situation so you can coordinate response and resolve issues quickly.
Flexible Pricing Models
SugarCRM is upfront about platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.