Get Ahead of the Pack
DIfferentiation is critical for business service firms in today’s world of commoditization and downward pressure on fees. Without the right CRM, standing out is nearly impossible. Luckily, Sugar’s complete CRM solution arms every client-facing employee with the information and tools they need to deliver exceptional client experiences every time.
Get Competitive Without Competing on Price
Build a strong brand and a unique selling proposition by delivering on exceptional client service—and stop competing solely on price. This starts with a CRM platform that works hard for your firm, helping you establish your value in a meaningful and credible way that clients, prospects, and staff value even more than a competitive price-point.
Put an End to Middleware
With SugarCRM, there are no blind spots across your business. Integrate with middle- and back-office software—including ERPs and resource, billing and project management solutions, without using any middleware—to create a centralized repository of critical customer information and insight.
Give the Best Client Care Ever
Proactively attend to clients and prevent escalations by providing the best client care possible. With Sugar, all of your teams, including partners, service specialists, subject matter experts, and sales have the ability to plan and execute strategic campaigns across regions and service lines to mine new business opportunities with existing clients.
Wave Goodbye to Awkward Intros
Tap into your firm’s collective network with Sugar’s Relationship Analytics solutions. We make it easy to find and leverage connections between other employees and customer contacts by accurately identifying employees with existing client and prospect relationships so you can get warm introductions, deeper engagement and new business opportunities.
Drive shorter sales cycles to reduce costs and increase profits by streamlining and automating your company’s sales, service, marketing, and delivery operations. reduce costs, and increase profits. Uncover areas with potential like coverage gaps where partners, subject matter experts, and sales teams can quickly collaborate as a joint deal-team on sales pursuits, leveraging their collective knowledge, expertise, and client relationships.
Ditch the Detective Work
It’s easy to find the right answers when employees can see them right away with our simple, award-winning interface. SugarCRM caters to every user’s unique needs and ways of working across devices to drive adoption, increase productivity, foster collaboration, and enable better decision-making. It’s easy to focus on customer delight when you have no blind spots or busy work.
We’re quite proud of the fact that we are working with Sugar – we like what you are doing with the brand – and we see a brilliant future in working together.GREG DENNICK HEAD OF CLOUD OPERATIONS / ACCESS GROUP