SugarCRM Pricing and Packaging

Accelerate your sales cycle and increase your win rate.

Essentials

19 (USD)

Per User Per Month, Billed Annually
3 User Minimum, 5 User Maximum

Standalone sales force automation for growing teams of 3-5 with basic support and ease of upgrade.

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What’s included:

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support

What’s included:

Account & contact management
Lead & opportunity management
Basic workflows
Activity management
Reporting & analytics
Basic support

Premier

135 (USD)

Per User Per Month, Billed Annually
10 User Minimum

Comprehensive sales force automation, including sales intelligence, advanced forecasting & analytics, productivity tools, and enhanced support.

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Everything in Advanced, plus:

Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

Everything in Advanced, plus:

Guided selling
Enhanced forecasting
Geo mapping
Data enrichment & news feed
2x the storage
Enhanced support

SugarCRM Pricing and Packaging

Feed the funnel and align with sales to build the right pipeline.

Market

1,000 (USD)

STARTING

Per Month for 10k contacts, Billed Annually
Additional Contacts Starting $150/month, Unlimited Users

Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers. 

What’s included:

Landing Pages & Lead Forms
Nurture Campaigns
Webinars & Events
Dynamic Email Content
Buyer’s Journey Tracking
Social Media Integration
AI Predictive Lead Scoring
Reporting & ROI Tracking
CRM Integration
GDPR Ready

What’s included:

Landing Pages & Lead Forms
Nurture Campaigns
Webinars & Events
Dynamic Email Content
Buyer’s Journey Tracking
Social Media Integration
AI Predictive Lead Scoring
Reporting & ROI Tracking
CRM Integration
GDPR Ready

Managed Services

Advisor

375 (USD)

Per Month, Billed Annually
20 hours/year​ Maximum Service

Self Service Features and Functions

What’s included:

Technical Set Up
Guided Sugar University
Use Case Consult
CRM Integration consult
Web integration consult 
Marketing analytics/marketing automation consult 
Access to information about new features
Guidance, advice and support
One Certification Voucher

What’s included:

Technical Set Up
Guided Sugar University
Use Case Consult
CRM Integration consult
Web integration consult 
Marketing analytics/marketing automation consult 
Access to information about new features
Guidance, advice and support
One Certification Voucher

Partnership

625 (USD)

Per Month, Billed Annually
40 hours/year​ Maximum Service

Results and Best Practices

Everything in “Advisor” level plus:

CRM And Web Integration
Success Plans
Advice on building new or updating existing nurtures
Monitoring existing lead campaign structures
Quarterly results review

Everything in “Advisor” level plus:

CRM And Web Integration
Success Plans
Advice on building new or updating existing nurtures
Monitoring existing lead campaign structures
Quarterly results review

Strategic

1210 (USD)

Per Month, Billed Annually
Hours of service TBD based on your needs ​

Full Adoptions at Scale 

Everything in “Partnership” level plus: ​

1-1 coaching
Web/Platform Integration audit(s)
Monthly KPI audit
Access to documentation templates
Creation of one marketing use case (e.g., nurture track, campaign, etc.)
Ongoing report creation,  assistance and support 

Everything in “Partnership” level plus: ​

1-1 coaching
Web/Platform Integration audit(s)
Monthly KPI audit
Access to documentation templates
Creation of one marketing use case (e.g., nurture track, campaign, etc.)
Ongoing report creation,  assistance and support 

SugarCRM Pricing and Packaging

Create better customer experiences in moments that matter.

Serve

80 (USD)

Per User Per Month, Billed Annually

Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers.

What’s included:

Case Management
Omnichannel Engagement
Service Agent Workplace
Self-Service
SLA Management
Sugar Automate
Mail & Calendar Integration
Sentiment Analysis
Reports and Dashboards

What’s included:

Case Management
Omnichannel Engagement
Service Agent Workplace
Self-Service
SLA Management
Sugar Automate
Mail & Calendar Integration
Sentiment Analysis
Reports and Dashboards

SugarCRM Pricing and Packaging

Tailor CRM best practices to your unique business requirements and increase your win rates.

Enterprise

85 (USD)

Per User Per Month, Billed Annually

Enterprise sales force and customer service automation with maximum control and customizability.

What’s included:

Account & contact management 
Lead & opportunity management 
Business Process Management
Activity management 
Reporting & analytics 
Pipeline management & analytics 
Forecasting 
Mobility 
Standard support 
3rd-party integrations
Service Agent Console 

What’s included:

Account & contact management 
Lead & opportunity management 
Business Process Management
Activity management 
Reporting & analytics 
Pipeline management & analytics 
Forecasting 
Mobility 
Standard support 
3rd-party integrations
Service Agent Console 

Enterprise+

135 (USD)

Per User Per Month, Billed Annually

Comprehensive sales force automation & customer service capabilities onsite, on your terms, including additional productivity features.

Everything in Enterprise, plus:

Guided selling 
Geo mapping 
Data enrichment & news feed 
Mail & Calendar Integration 
Enhanced support

Everything in Enterprise, plus:

Guided selling 
Geo mapping 
Data enrichment & news feed 
Mail & Calendar Integration 
Enhanced support

Operate Within a Single Ecosystem

Let marketing, sales & service teams finally work together

Deliver sales the right leads, at the right time with Sugar Market, the all-in-one marketing automation software built to work for the marketing mavericks.​

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Take the guesswork out of your CRM with features that drive sales success such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins.

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Streamline customer service and provide a differentiated, positive experience at every touch point with Sugar Serve, the customer support software for the customer service heroes.​

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Trusted by

Strongwell logo | Sugar Market | Marketing Automation Platform

Our Customers Get Results

“We live in Sugar. So I’m in there every single day, all the management team are. It’s our one source of truth. We get all our figures, all our forecasts, all our reports… We monitor all our reps’ KPIs in there.”

Alice Blade
Sales Operations & Renewals Manager

Sugar FAQs

SugarCRM is not an open source solution, however we do offer a CRM suite that scales. Trial free 3-minute demos on demand.

Definitely! Get a free, 3-minute demo of Sell, Market, or Serve. Please contact us if you have any questions!

High-definition views give you the clarity your sales team needs to delight customers in every interaction, or high-definition customer experiences.

A Customer Relationship Management System, or CRM, provides a single repository for information about customers and potential customers. It should be the glue that binds teams together by surfacing customer information and predicting needs. Learn more about the value of CRM and why companies choose Sugar.

Of course! Check out the Sugar platform demo video to get an idea of what you could achieve with high-definition.

Absolutely! Sugar supports more than 30 languages out of the box and provides a framework to add more. As a truly global customer relationship management software, we provide a language-pack framework that allows developers to build support for any language in the display of user interface labels. Access the full language list. Contact us by phone, email, or chat with us below!

Please reference our customer agreements page for additional information.

Absolutely! Please connect with your sales representative and they’ll be happy to help!