Leadership

David Roberts has spent a career empowering customer-facing organizations to excel at knowing their customers and in driving exceptional marketing, sales and service engagement. He is currently President and CEO of SugarCRM and is responsible for leading the vision, culture, strategy, and operations of the company. David has led exceptional companies and teams for 30 years with publicly listed and private equity-backed companies, with a focus on profitable growth and successful M&A.

He joined SugarCRM from Alchemer, a global SaaS company focused on helping 12,000 global customers improve their customers’ experiences (CX) and their customer and employee feedback programs. He served as CEO and Director during a period of incredible growth and scale; rebranding and repositioning the company and selling the business to KKR. In prior leadership roles, David was a Senior Partner in Accenture’s CRM practice, the CEO of ReedGroup (now part of Alight), and a cabinet member in Denver Mayor,John Hickenlooper’s administration.

As SugarCRM’s chief marketing officer, Clare Dorrian is responsible for overseeing the company’s overall integrated marketing strategy. She leads the customer marketing, revenue generation, product marketing and marketing operations teams.

Dorrian joins Sugar after more than five years as VP of Marketing at Verint Systems, where she led all facets of demand generation, brand and creative for the customer engagement portfolio. Prior to Verint, she held various international marketing roles in the CRM software market at KANA Software, Sword Group, Ciboodle and Graham Technology.

Clare is a results-oriented, creative and passionate marketing professional with a record of driving customer acquisition as well as brand and market awareness working for B2B software companies of various sizes. Highly motivated and known for her energy and commitment to teamwork, she prides herself on inspiring marketers to create real-world results that are good for business and good for customers.

While born and bred in the UK, Clare currently resides in San Francisco. She holds an MA with Honors from Glasgow University.

As Chief Revenue Officer, James is a veteran of the technology arena, with over 23 years of ERP, CRM and IT Service Management experience. At Sugar, he is responsible for overseeing all aspects of sales, marketing, and service for the region. His most recent role was at Saba, a leading talent management company, where he spearheaded the Go-To-Market functions across the EMEA region. While there, he was also a key member of the leadership team integrating two major acquisitions, with the business seeing growth from 80 to 500+ employees.

Throughout his career, James has been the executive sponsor for deployments of Salesforce.com and has witnessed firsthand the frustration in his own teams due to complexity and a lack of usability. As a result, he is passionate about evangelizing Sugar’s next-generation CX capabilities that create customers for life.

As SugarCRM’s Chief Legal Officer, Vincent Lowder is responsible for overseeing the company’s overall legal operations and brings extensive experience in the computer software, SaaS and consulting services industry, in both the publicly held and private growth markets.

Vincent joins Sugar after more than 20 years with Epicor Software Corporation, holding positions as Chief Legal Officer and Treasurer, where he helped the company grow from $100 million to $1B in annual revenues.

After obtaining a B.A. in Political Science from UCLA, Vincent studied at Loyola Law School before practicing with the Jones Day and Paul Hastings law firms. Vincent is also a Certified Public Accountant (inactive).

Zac leads SugarCRM’s globally distributed product management, user experience, and engineering organizations. He is responsible for defining the product vision and strategy of the Sugar platform and for the execution of that strategy. He has over 25 years of experience in technology companies having held a variety of leadership roles.

Previously, Zac served as Senior Vice President of Product, where he drove the strategic vision for the Sugar platform. Before SugarCRM, Zac held management positions at Geeknet, Mitel, VA Linux Systems and Corel Computer Corp.

As Chief Human Resources Officer, Shana Sweeney brings more than 20 years of experience across a broad array of industries and company sizes. She is responsible for providing an exceptional employee experience by ensuring that Sugar’s employees come first.

In 2015, Shana joined SugarCRM from Nuna Inc., where as co-founder she was instrumental in helping to build the company from the ground up.  Prior to Nuna, she held progressively more complex roles at companies such as Xactly, Google, Severn Trent Services, and Aetna. Shana holds an MS in Human Resource Management from Temple University’s Fox School of Business, and a BS in International Politics from UC Santa Cruz.

As Chief Customer Officer, Lyndsey brings over 20 years of experience in enterprise technology implementation, helping businesses optimize operations and maximize the value of their technology investments. She has led large-scale initiatives across manufacturing and distribution industries, including automotive, aerospace, heavy equipment, and chemicals. Before joining SugarCRM, she was Senior Vice President of Global Professional Services at PROS, where she drove business transformation through predictive analytics, pricing optimization, and CPQ solutions.

Previously, Lyndsey served as Vice President of Professional Services at Vertafore, overseeing onboarding, implementation, and training for over 20,000 customers. She also spent nearly six years at Airbus, leading global, cross-border teams to deploy complex software solutions. Passionate about customer success, she is committed to ensuring SugarCRM’s customers achieve lasting business value.