(Editor’s Note: This post originally appeared in Manufacturing Today) Manufacturing is a fixture of economies across the globe and as the world’s oldest industry it has seen and adapted to more changes than most. Now, the[…]
Using Facebook to Build Better Business Relationships
It wasn’t that long ago, the conventional wisdom was that spending time on Facebook while at work wasn’t a productive use of employees’ time. Even the offenders seemed to agree, in a 2015 survey, 38%[…]
SugarCon 2017 is a Participation Sport
The time spent at business conferences can be divided into two categories: The time you spend doing stuff: learning something you didn’t know, bonding with your peers, colleagues and business contacts, the after parties, and[…]
SugarCRM Hint – Save Time, Be Prepared
One of the perks of my job is that I get to review a lot of interesting survey data from both the CRM industry at large and our own customer base as well. I recently[…]
Beware of CRM Bloatware: Weeding Out the BS to Get to What Matters
(Editor’s note: the following post originally appeared in Destination CRM) In January, a technology reporter posted a tweet that included a picture of a pasta box with instructions on how to download an app to “discover pasta[…]
SugarCRM Named Best CRM For Third Year In A Row
When it comes to what customers want – Sugar delivers. In PC Magazine’s annual Business Choice survey, SugarCRM was – for the third year in a row – announced the clear winner in CRM software.[…]
“Moneyball” Inspiration and Oakland A’s Executive Vice President Billy Beane to Keynote SugarCon 2017
Every day, SugarCRM competes with deep-pocketed companies that at times feel like the Yankees and Red Sox. With that in mind, we are delighted that Billy Beane will be the keynote speaker at this year’s[…]
Introducing SugarCRM Hint and Relationship Intelligence
As a technology executive who has lived and worked in the Silicon Valley for decades, I’m often asked for my opinion on what has been the most significant innovation I’ve lived through during my career.[…]
Sugar: Getting Ready for GDPR
The General Data Protection Regulation (GDPR) becomes directly applicable and enforceable in all EU Member States on May 25, 2018. As you probably know, this regulation imposes new rules on companies, government agencies, non-profits, and[…]
The Core CRM Features Every Organization needs – Part Three (Customer Service and Support)
In our previous installments, we outlined the core elements of sales automation and lead management, as they comprise a “core CRM” initiative. In this edition, we will cover the essential features needed for a successful[…]