Despite the constant buzz around customer experience over the past few years, it’s never really been afforded the credence it deserves by many business sectors. However, customer experience consultancy Walker predicts this is about to change,[…]
Ignite your innovation mindset with David Rowan at SugarCon 2018
I think it’s fair to say things are spinning pretty fast with technology and people. And it’s getting harder to tell which one is going faster. Technology is constantly changing what we want and[…]
Latency and the Case for Conversational B2B Software
One of the more popular buzzwords floating around the world of IT these days is “conversational [blank].” The term takes its cue from the combination of topics like ambient computing, AI, and voice interfaces. The[…]
Happy GDPR Day!
We’re less than 24 hours into the GDPR era and already Facebook and Google have been hit with lawsuits and many major U.S. news sites are down in Europe. Are we having fun yet? Here’s[…]
Do I Need to Hire a Full Time Administrator for SugarCRM?
(Editor’s note: The following is a guest post from Kaleb Dague, an account executive at partner Faye Business Systems Group. It originally appeared on Faye BSG’s blog). Once you’ve decided you need a new CRM[…]
Success with CRM: Focus on the Features that Matter
Welcome to the third post in our success with CRM series. In this post, we’ll examine the tendency to focus on too many advanced features, and why that can limit the effectiveness of your CRM[…]
The Internet is Under Fire – What does that Mean for AI?
I stumbled upon some new statistics this week from Pew Research asking the question, “Is the Internet good or bad for society as a whole?” The survey was conducted in January of this year (so,[…]
Success with CRM: 4 Tips for User Adoption
In the previous post of this series, we talked about why a comprehensive CRM training program is critical for success. Related to training, is user adoption. Low user-adoption rates are the root cause of more[…]
$270m Accompany Buy for Cisco Proves Value of Relationship Intelligence
You may have seen that communications giant Cisco is picking up personal data and relationship insight aggregator Accompany for a cool $270m. As Accompany CEO Amy Chang puts it – the product acts like a[…]