The time spent at business conferences can be divided into two categories: The time you spend doing stuff: learning something you didn’t know, bonding with your peers, colleagues and business contacts, the after parties, and[…]
SugarCRM Hint – Save Time, Be Prepared
One of the perks of my job is that I get to review a lot of interesting survey data from both the CRM industry at large and our own customer base as well. I recently[…]
Beware of CRM Bloatware: Weeding Out the BS to Get to What Matters
(Editor’s note: the following post originally appeared in Destination CRM) In January, a technology reporter posted a tweet that included a picture of a pasta box with instructions on how to download an app to “discover pasta[…]
SugarCRM Named Best CRM For Third Year In A Row
When it comes to what customers want – Sugar delivers. In PC Magazine’s annual Business Choice survey, SugarCRM was – for the third year in a row – announced the clear winner in CRM software.[…]
“Moneyball” Inspiration and Oakland A’s Executive Vice President Billy Beane to Keynote SugarCon 2017
Every day, SugarCRM competes with deep-pocketed companies that at times feel like the Yankees and Red Sox. With that in mind, we are delighted that Billy Beane will be the keynote speaker at this year’s[…]
Introducing SugarCRM Hint and Relationship Intelligence
As a technology executive who has lived and worked in the Silicon Valley for decades, I’m often asked for my opinion on what has been the most significant innovation I’ve lived through during my career.[…]
Sugar: Getting Ready for GDPR
The General Data Protection Regulation (GDPR) becomes directly applicable and enforceable in all EU Member States on May 25, 2018. As you probably know, this regulation imposes new rules on companies, government agencies, non-profits, and[…]
The Core CRM Features Every Organization needs – Part Three (Customer Service and Support)
In our previous installments, we outlined the core elements of sales automation and lead management, as they comprise a “core CRM” initiative. In this edition, we will cover the essential features needed for a successful[…]
The CRM Playbook for Manufacturing
We recently signed a new deal with a company in the manufacturing industry – a world leader in industrial packaging to be specific. The company has more than 12,000 employees and 200 locations around the[…]
CRM or Marketing Automation – What Should You Buy First?
If you’re a growing business, you long ago realized that equipping your employees with the latest technology (both hardware and software) isn’t cheap. You’ve probably already gone through the exercise of prioritizing what marketing and[…]