With technology having become ubiquitous in our home and social lives it is crucial that the social trends we see in these spaces help drive how technology is developed and deployed in the business world.[…]
SugarCRM Named Best CRM for the Fourth Year in a Row
Yet again, when it comes to customer satisfaction – Sugar delivers! SugarCRM has once again come out on top as the leading CRM platform, for the fourth consecutive year. The results are in from PC[…]
How CRM can unlock the value in AI
For too long, businesses have viewed CRM platforms as simply a functional repository for customer data. However, in the digital world we now live in, CRM offers so much more… especially for businesses that operate[…]
Taking the Customer View – Using the Customer Journey Plugin to Better Know the Customer
There’s a Chinese restaurant I like for takeout. The food is probably average, but they know that for me, the General Tso’s order always gets white rice. And they’ll ask if I happen to have[…]
Drive CRM User Adoption by Creating Paybacks
Talk for a few minutes with the executive or business owner responsible for the Customer Relationship Management System and inevitable, the conversation will turn to user adoption. While it seems like an “old hat” topic,[…]
Why customer experience is business critical
Despite the constant buzz around customer experience over the past few years, it’s never really been afforded the credence it deserves by many business sectors. However, customer experience consultancy Walker predicts this is about to change,[…]
Ignite your innovation mindset with David Rowan at SugarCon 2018
I think it’s fair to say things are spinning pretty fast with technology and people. And it’s getting harder to tell which one is going faster. Technology is constantly changing what we want and[…]
Latency and the Case for Conversational B2B Software
One of the more popular buzzwords floating around the world of IT these days is “conversational [blank].” The term takes its cue from the combination of topics like ambient computing, AI, and voice interfaces. The[…]