“An exceptional company is the one that gets all the little details right. And the people out on the front line, they know when things are not going right, and they know when things need[…]
Servitization: When Manufacturers Become Service Companies
It’s that time of year again when techies bring out the crystal ball and prophesize about what’s coming in the next year. Not to be left behind, I opened my browser this morning to an[…]
2019: The Year of the Recurring Customer?
I know we all get a bit weary of the “New Year Predictions” posts and articles. But I do want to posit a bit of prognostication, if I may, for the coming year. I do[…]
Smashing the Data Silos…
By Zachariah Sprackett, SVP, DevOps at SugarCRM One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight[…]
Keep Your Head in the SugarCloud
By Zachariah Sprackett, VP, Operations at SugarCRM Customers in the SugarCloud are at the tip of the spear for innovation. Today, 95% of SugarCloud customers are updated to the most current quarterly update within six[…]
Why We Innovate? Nine out of Ten Dentists Agree…
By Zachariah Sprackett, SVP, DevOps at SugarCRM There’s so much the whole team at SugarCRM has accomplished during the last 12 months that I’d love to tell you about. But to do that, I feel like[…]
Reimagining Relationship Management, One Quarterly Release at a Time
An Update on Key Features By Zachariah Sprackett, SVP, DevOps at SugarCRM What can users expect from the Fall ‘18 release of Sugar? Here’s a small taster from my point of view. The short answer[…]
The Best Customers are Recurring Customers
As we closed the first day of SugarCon 2018, I’m left with one clear takeaway from the day. The more things change, the more they stay the same. Business is still business. In the midst[…]