We recently signed a new deal with a company in the manufacturing industry – a world leader in industrial packaging to be specific. The company has more than 12,000 employees and 200 locations around the[…]
CRM or Marketing Automation – What Should You Buy First?
If you’re a growing business, you long ago realized that equipping your employees with the latest technology (both hardware and software) isn’t cheap. You’ve probably already gone through the exercise of prioritizing what marketing and[…]
Recap: Act-On I Heart Marketing San Francisco
Yesterday I was one of the keynote speakers at Act-On software’s “I Heart Marketing” event in San Francisco. The event is aimed at marketers looking to better optimize the generation and management of leads with[…]
The Core CRM Features Every Organization needs – Part Two (Lead Management)
In the last installment of this series, we talked about core CRM for sales automation. Now we will be discussing the key features and functions that make up core Lead Management aspects of a core[…]
The Top Six Things That CRM Can Do For You
CRM allows you to gather and manage all your valuable customer data in a centralized location. CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a[…]
Video Q&A: SugarCRM’s Clint Oram Discusses the Future of CRM and Marketing Best Practices with Martech Advisor
(Editor’s note: the following videos originally appeared on Martech Advisor) Recently, SugarCRM co-founder and CMO Clint Oram sat down with Martech Advisor for a two part interview about the disconnect between the promise and the[…]
The Core CRM Features That Every Organization Needs – Part One (Sales Automation)
When evaluating CRM solutions, customers are, at the outset, sure of what they want and need: essentially, a tool to help manage customer relationships. But the industry has been working hard to convince CRM customers[…]
What’s Next for Digital Disruption?
(Editor’s note: the following post originally appeared in FreshBusinessThinking.com) This year marks the tenth birthday of the first iPhone, and what a decade it’s been for new technology changing the way we live our lives.[…]
How Are Chatbots Changing the Customer Experience?
(Editor’s Note: This post originally appeared in Customer Experience Magazine). The way that customers engage with businesses is changing every day, thanks to incredible technology that’s constantly thinking of new ways to make interactions more[…]
Avoid CRM regrets: Learn From the Mavericks
We’re all familiar with stories about today’s most common business challenges – vigorous competition, digital disruption, empowered customers, and changing social norms. But, while nearly every business leader faces these challenges, only a select few[…]