What are your biggest IT challenges?

Run your Sugar anywhere you want — hosted and managed by SugarCRM or by one of our partners in the cloud or deploy on a public cloud or on-premise. Automate complex business processes. Rapidly develop and deliver a solution that is custom-built for your organization.

I need deployment and customization flexibility

CRM That Scales As Quickly As You
Sugar is the most flexible and customizable CRM platform that delivers unmatched flexibility across every aspect of your CRM deployment. Unlike other CRM providers with proprietary platforms and rigid deployment models, SugarCRM provides the freedom to deploy Sugar in a manner that best suits your business: select from a variety of deployment models ranging from a fully managed software-as-a-service (SaaS) to on-premise installations.

Future-proof your implementation with a CRM platform that will allow you to evolve in an ever-changing business landscape. Create an unlimited number of custom modules and fields to build new applications, which interoperate seamlessly with all Sugar modules and platform tools such as workflows, reports, APIs, and more. Sugar enables you to build a dynamic solution that suits the needs of each team or individual in your organization through tailored screens, defined roles and access controls.

Learn More

Laptop screenshot of Advanced Workflow Software flowchart in use

I can’t automate business processes

Workflow For The Win
Incorporate business logic throughout the user experience. Automate decisions and routing with business rules. Automate your day-to-day tasks like managing approvals, sales processes, call triaging, and more. Use powerful graphical tools to route approvals, assign tasks, update records, change alerts and discount approvals, monitor account activity and more. Make your teams more productive and responsive by designing “best practices” workflows and implementing them in the Sugar platform.


Integrating with core systems is a nightmare

Sugar Plays Nice (With Everyone)
Integrate Sugar with marketing automation, inbound marketing, relationship analytics, incentive management tools and more. Equip your sales teams with relevant financial information from your ERP and business intelligence applications. Easily store your customer emails, contacts, meetings into Sugar from your email client using out-of-the-box plug-ins. Develop custom plug-ins to integrate with a wide variety of back-office and front-office business applications.


I am concerned about system upgrades and maintenance

We Won’t Leave You Hanging
With rich partner and user communities, best practices for deploying, implementing and configuring Sugar are well-documented to make upgrades seamless and worry-free.

Sugar On-Demand is a standard cloud service, automatically upgraded with Sugar’s quarterly releases to ensure you are benefitting from the latest feature enhancements. The entire upgrade process is handled by the SugarCRM team, so there is no action required on your end to receive these improvements.


I need a CRM to scale with my business

CRM for Today. And Tomorrow.

Sugar was designed with the scalability of large enterprise businesses in mind. For on-demand customers, resources can be consumed on a per-need basis. For on-premise deployments, Sugar’s Customer Success team can help your business think through user concurrency, throughput, database sizing and other considerations to ensure performance, reliability and redundancy.


I need to mitigate privacy and security concerns

You’re In Control
Sugar is designed with security at the core: administrators can define granular rule and role based policies to govern precisely which records or modules users can access and what actions they can take.

Show Me Roles and Security

Laptop screenshot of customer profile dashboard in software

I need to ensure CRM can integrate into future software purchases

Future Proof Your Investment
SugarCRM partners have developed hundreds of extensions, integrations, and custom applications for the Sugar platform. Explore commercial extensions on SugarExchange. To build your own extensions, Sugar provides a library of no-cost standard APIs, available with all editions. And, since Sugar uses open web technologies and an open platform, there is a massive ecosystem of developers who can support you and help you build the solution you want.


I have no way to track metrics across departments

Get Realtime Reporting
Sugar’s real-time reporting lets you rapidly deploy reports on business performance analytics across the entire business. Executive dashboards provide a one-page window into your business. Uncover key insights and trends by drilling down to underlying data right from your dashboard or report.

Show Me Reporting

Screenshot of lead routing process in CRM

I need to remain compliant with regulation

Data Doesn’t Have To Be A Dirty Word
Chose from a wide variety of deployment options to suit your organizational and regulatory requirements for data residency. Implement a security model in accordance with data sharing and data visibility requirements.

Let’s See SugarBPM