CUPERTINO, California – June 24, 2020 –SugarCRM Inc.®, the innovator of time-aware CX, today announced that it was named a leader in the new G2 Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration, and meeting overall requirements. With a shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management, and contract management.

“Each of Sugar’s CX products focuses on efficiently solving real-world business problems without added complexity or customizations,” said Rich Green, chief product officer and CTO, SugarCRM. “We are committed to delivering product innovation, backed by the world’s most reliable cloud, to accelerate mid-market businesses and help them create customers for life.”

There are roughly 200,000 mid-market businesses in the U.S. Customer reviews from the mid-market on G2 point to Sugar as the choice for ‘flexible, easy-to-use and customizable CRM’. Sugar’s time-aware CX solutions enable marketing, sales, and service teams to gain a clear, unified view of the customer and deliver a better experience across the customer journey. To learn more, visit

Download the G2 Summer 2020 Mid-Market Grid for CRM Report here.

The G2 category Grid Reports compares products in a given category based on satisfaction (based on validated reviews on G2) and market presence scores (based on market share, company size, and social impact).


About SugarCRM

SugarCRM’s time-aware sales, marketing, and service software helps companies deliver effortless and predictable customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to create a seamless customer journey and increase customer lifetime value. 

More than 4,500 companies in over 120 countries rely on SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR. 

Media Contact:

Caroline Hacker