CRM for Retail and Consumer

Reaching Customers Wherever They Shop

As a 2009 Gartner study points out, retail CRM used to be confined primarily to interactions in the store. But with the proliferation of online channels, a retailer needs to understand customers’ behavior regardless of where they shop.

 

With SugarCRM, retailers can manage all their customer touchpoints more effectively—building loyalty, gaining insight into customer decision making, and delivering a seamless customer experience with integrated business processes. Sugar will increase efficiency between sales and marketing, ensuring that customers aren’t “over marketed.” And, Sugar integrates equally well with e-commerce platforms and in-store, point-of-sale systems.

Customer Success Stories

Our innovative system provides a 360-degree view of customers and prospects and allows a better, more focused sales approach. Our staff in sales,...
When we went live with the Men’s Wearhouse call center in 2007, we went live with Sugar. Sugar provides a common platform for several groups to...
The main goal was to get a global solution that combined e-commerce, CRM, and logistics into one package that everybody could standardize on. With...

Whitepapers

Download this Ovum Report to learn about IBM's significant transformation in the move away from a traditional sales approach of micro-managing the...

In the year since the IBM partnership was signed, SugarCRM has taken significant steps in becoming large-enterprise-ready in terms of the...

Whether you choose hosted or on-site CRM solutions, organizations must ensure their CRM partner complies fully with all mandates and regulations,...

Partners

BrixCRM is a driven CRM service provider and Platinum Partner of SugarCRM. Our mission is to enable...

InsightfulCRM is a consulting and system integration firm, with clients across Australia and New Zealand. We help organisations better engage with...

Insignio CRM GmbH has partnered with SugarCRM since 2007; the company attained Gold status in 2009 and Platinum status in 2014 and is now...

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