Download this Ovum Report to learn about IBM's significant transformation in the move away from a traditional sales approach of micro-managing the...
CRM for Retail and Consumer
Reaching Customers Wherever They Shop
As a 2009 Gartner study points out, retail CRM used to be confined primarily to interactions in the store. But with the proliferation of online channels, a retailer needs to understand customers’ behavior regardless of where they shop.
With SugarCRM, retailers can manage all their customer touchpoints more effectively—building loyalty, gaining insight into customer decision making, and delivering a seamless customer experience with integrated business processes. Sugar will increase efficiency between sales and marketing, ensuring that customers aren’t “over marketed.” And, Sugar integrates equally well with e-commerce platforms and in-store, point-of-sale systems.
Customer Success Stories
The integration of Sugar throughout our business has reduced order processing from a half a day to less than one hour, once a week.
Our employees really appreciate that Sugar provides unified access to customer information. And we want to integrate task management, workflows,...
Our innovative system provides a 360-degree view of customers and prospects and allows a better, more focused sales approach. Our staff in sales,...
Whitepapers
In the year since the IBM partnership was signed, SugarCRM has taken significant steps in becoming large-enterprise-ready in terms of the...
Whether you choose hosted or on-site CRM solutions, organizations must ensure their CRM partner complies fully with all mandates and regulations,...
Partners
Palmtree Consulting es la empresa líder en implementaciones de CRM para América Latina. Luego de varios años de estrecha relación con SugarCRM, es...
The combination Redpill Linpro/SugarCRM is a perfect match. Redpill Linpro have delivered custom orientated services around SugarCRM since 2006....
DRI is a global consultancy company. With offices in five countries and successfully delivered projects worldwide, DRI helps organizations to...
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