Service Agreements
Master Subscription Agreement
SugarCRM’s primary subscription agreement for ordering products and services.
Product Specific Terms
Additional terms and conditions applicable to certain Sugar products and services (including certain Sugar plug-ins and connector products).
Evaluation Agreement
SugarCRM’s agreement applicable to a prospect or customer’s use of SugarCRM’s products and services on an evaluation basis.
Pre-Release Product Agreement
SugarCRM’s license agreement applicable to pre-release, beta and/or non-generally available Sugar products.
Marketplace End User License Agreement
SugarCRM’s license agreement applicable to products and services acquired via SugarOutfitters marketplace.
Legacy Agreements
Terms for Professional Services
SugarCRM’s terms and conditions applicable to its delivery of professional services; applicable only when referenced in a Sugar statement of work.
Terms for TAM Services
SugarCRM’s terms and conditions applicable to its delivery of Sugar Care Services or Technical Account Management (TAM) Services; applicable only when referenced in a Sugar statement of work.
End User License Agreement for SugarExchange
SugarCRM’s license agreement applicable to products and services acquired via SugarExchange.
Data Privacy
Data Processing Addendum
SugarCRM Data Processing Addendum to the Master Subscription Agreement applicable when Sugar processes Personal Data on a customer’s behalf.
SugarCRM Standard Contractual Clauses Amendment
For Customers with a SugarCRM Data Processing Addendum or similar agreement, this amendment incorporates the most current Standard Contractual Clauses, which apply to the transfer of Customer Personal Data outside the EEA and UK into third countries.
For an executed version, an authorized signatory may sign the SCC:
View SugarCRM Standard Contractual Clauses Amendment
Sub-Processor List
Listing of SugarCRM sub-processors for Sugar products and services.
Updated: August 16, 2023