Export Compliance

We are committed to abiding by the laws and regulations that apply to us as we conduct business around the world.

Our export compliance matrix and the below FAQS are provided to help our customers and partners better understand how our products are classified under the U.S. Export Administration Regulations (known as the “EAR”).

All information provided here is strictly informational and a recommendation only, and should be used by you in conjunction with the EAR when classifying our products for import and export purposes.

We make no representations or warranties as to the accuracy and reliability of the classifications listed in the export compliance matrix or the FAQ. Any use of these classifications by the user is at the user’s own risk. It is your responsibility to ensure that your use of our products is in compliance with the EAR. We are in no way responsible for any damages of any kind suffered by a user as a result of using or relying on these classifications or FAQ for any purpose.

Classification Matrix

Sugar Products Customer Description ECCN CCATS# Export License Status
Sugar Mobile
(binary)
All customers 5D992 – MMKT

742.15(b)(1)

G163773 NLR
Sugar Connectors offered by us via SugarExchange [1]
(binary)
All customers 5D992 – MMKT

742.15(b)(3)

G163771 NLR
Sugar Connectors offered by us via SugarExchange [2]
(binary)
All customers 5D992 – MMKT

742.15(b)(1)

G163771 NLR
Sugar Professional
Sugar Enterprise (includes OEM Edition)
Sugar Ultimate
(source)
All non-gov’t users and any Gov’t users in “approved” countries [3] 5D002

740.17(b)(2)(i)(B)

G163770 NLR
Sugar Connectors and Sugar Plug-Ins offered by us via SugarExchange
(source)
All non-gov’t users and any Gov’t users in “approved” countries 5D002

740.17(b)(2)(i)(B)

G163771 NLR
Sugar Professional
Sugar Enterprise
Sugar Ultimate
(source)
Gov’t users not in “approved” countries 5D002 – Source

740.17(b)(2)(i)(B)

G163770 Export license required
Sugar Connectors and Sugar Plug-Ins offered by us via SugarExchange
(source)
Gov’t users not in “approved” countries 5D002 – Source

740.17(b)(2)(i)(B)

G163771 Export license required

Acronyms

ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
NLR = No License Required
MMKT = Mass Market Eligible Products