Sugar’s Self-Service Portal enables quicker time to resolution and reduces overall case load, by allowing individuals to create cases, update their account information, search the knowledge base, and track bugs to resolution.
Customers can create cases, upload relevant information, search the knowledge base, and track cases to resolution without ever having to pick up a phone.
All cases automatically appear within the Sugar Cases module. The self-service portal allows individuals to easily update their contact information and opt-out of newsletter subscriptions.
Expose support knowledge to customers through FAQs and knowledge base. Reduce the number of inbound support calls by offering a self-service environment.
Sugar Administrators can easily tailor the entire self-service user experience such as layout changes and custom fields through Sugar Studio.
Available on Sugar Enterprise and Sugar Ultimate editions.