A few weeks ago we focused on SugarCRM’s pricing model versus Salesforce, and it became clear that some CRM vendors are more upfront about overall TCO and pricing than others.
Perhaps you read that and nodded, but at the same time were thinking: “I’m willing to pay more, because I want to partner with a company that respects my company and our goals.”
You are correct to assume you should get that. Any CRM relationship should be a true partnership between vendor and customer. Especially these days, when all CRM companies stress the importance of providing a superior customer experience.
At SugarCRM, we aim to be a company that our customers enjoy doing business with. We believe in an open, accountable and long-term relationship with our customers that creates trust. We put a lot of resources and energy into being that true partner. In fact, it is a key to what sets us apart from our chief rival.
In fact, in PC Magazine’s 2015 business awards, SugarCRM earned the highest overall satisfaction and likelihood to recommend scores in the CRM category, beating our chief rival by a significant margin. PCMag said Sugar is an “enterprise-worthy and beloved solution for every aspect of the customer relationship” and a system which PCMag readers certainly “prefer far and above the other options.”
We hear all the time from prospects, current and former Salesforce customers, even from the media that they are a tough company to work with. We often win deals because former SFDC customers were fed up with poor customer service, including inconsistent rep coverage, wildly expensive quotes with additional monthly fees, and general arrogance when addressing these issues. Salesforce’s current marketing lingo centers around “age of the customer,” but they let their own customers down over and over.
On the other hand, SugarCRM wants our champions to succeed over the long haul, which is why we’re here for you every step of the way. We’ll give you the tools you need to make the right decision for your company and guide you as you proceed with our CRM solution.