Editor’s Note: As we get closer to SugarCon, we wanted to introduce all of the contestants to this year’s App Throwdown, sponsored by SugarOutfitters. Over the next 2 weeks, we’ll have interviews from each of them on what they are showing for the Throwdown, helping you learn a bit more about it.
Bio ( Yours and the Organization you are representing )
Epicom is one of Sugar’s leading North American gold partners and is located in Austin, TX. We focus on complex Sugar deployments, customizations, and integrations. I joined Epicom as a software engineer in 2011 and in January 2013 assumed my current role of Customer Advocate where I reach out to our current customers and keep them informed on best practices, perform training opportunities, help solve minor issues and offer solutions to client specific business issues.
What are you presenting at the App Throwdown?
I am presenting Epicom’s solution for integrating SugarCRM with FedEx.
What about your application do you feel brings something unique or different to the Sugar ecosystem?
Epicom’s FedEx application allows Sugar users to maintain a handle on high volume shipping issues, in terms of product tracking, expenses and customer service.
What is the biggest takeaway you hope the audience takes away from your presentation?
As I tell all the customers I work with, the main takeaway in dealing with Sugar is that no matter what issue you are having; YES! There is a solution with Sugar no matter what you are doing. In this case, you can see how easy it is to now track packages and customer orders with Sugar.
What is the most exciting aspect of being a part of the Sugar App Throwdown?
I am very excited to see how I perform in a speaking engagement after spending 17 years as a computer nerd behind a keyboard. I’ll either have an entertaining couple of minutes describing the FedEx application or I’ll freeze up, curl up in a ball and ask for my mother. Either way, it should be very interesting.
Looking at the other App Throwdown submissions, which one looks the most interesting and why?
I’m looking forward to seeing Colosa’s ProcessMaker. I’m always on the lookout for quality third party tools to help my customers.