What Our Customers are Saying on G2
More Than a CRM. Extremely well supported and comes with a community of awesome people!
Our implementation of SugarCRM was initially carried out by a third party and in a very short space of time. We, the users actually had no input for the system decision, we were just given it and none of us had heard of it… This meant we were able to continue ‘as we were’, but was far from a finished thing.
Luke R., Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.)
Customer Service and Product Agility
The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.
Will D., Chief Marketing Officer, Mid-Market (51-1000 employees)
At the Top of your Tech stack
Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ability to either filter for data or create a report is a feature we can’t live without. Sugar’s customer support and integration teams go above and beyond to troubleshoot the rare issue with very timely responses. Five stars (all solid gold) for this CRM.
Verified User, Accounting, Small-Business (50 or fewer employees)
Amazing and Flexible CRM
The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they’ll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM’s I’ve worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen.
Melissa C., Customer Service Representative, Small-Business(50 or fewer employees)
GREAT PRODUCT AND SERVICE!
We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business.
Mark B., Small-Business(50 or fewer emp.)
Improved Efficiency with Sugar Sell
We have been able to improve our sales efficiency significantly (~40%) with enhanced reporting capabilities, connecting our CRM with other data sources, etc to give our sales team more time to focus on selling and enabling them to work smarter.
Verified User, Business Supplies and Equipment, Mid-Market(51-1000 employees)
A truly flexible CRM that is configurable to the way we do business and not the other way around.
The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.
Mike S., Small-Business(50 or fewer employees)
We’re Also Recognized by Industry Analysts
Nucleus Research: 2023 CRM Technology Value Matrix
Nucleus Research praises SugarCRM’s commitment to providing its customers with flexibility, customization, and comprehensive functionality, earning Sugar a spot in the Leader’s quadrant.
Constellation Research 2024 SFA Shortlist
SugarCRM has been recognized as a leading vendor in the 2024 Constellation ShortList for Sales Force Automation.
Software Reviews Champion 2024
SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2024 CRM Midmarket Emotional Footprint, naming SugarCRM an official Leader.
See The Recognition We’ve Earned Over the Years
How Did SugarCRM Help An Automotive Parts Manufacturer Exceed Their Annual Sales Goal by 44%?
“Now, we can look at real data and quantify what we mean. We can put it in terms of dollars, opportunities, and time. We’re dealing in facts. This has been critical as a communication tool for us because it easily fits into our process. I would absolutely recommend Sugar because it’s simple and customizable. It is a good fit, and it was the right decision.”
JAMES M., Marketing and Sales Analytics Manager, Creative Foam.
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