The Great Customer Resignation: 7 Ways to Prevent Churn

In SugarCRM’s 2022 CRM Impact Report, 70% of sales and marketing leaders say they need to do more to improve customer trust in their brand. However, they lack the tools, data, insights, and strategy to build brand rapport.

There is a path forward for companies to deliver high-definition customer experiences (HD-CX): Eliminating the roadblocks included with traditional CRMs, removing the busy work that technology should do, and getting rid of blind spots created by siloed data across customer-facing teams.

Join Liz Miller, VP & Principal Analyst, Constellation Research and Clare Dorrian, CMO, SugarCRM to learn:

• Why customer experience is the ultimate measure of churn
•  How aligning marketing, sales, and service teams can improve customer satisfaction
• How technology and AI are changing the game as customers are changing the rules of engagement