Most CRMs claim a 360-degree view of your customers, but is it everything you believed it would be?
The promise of a complete customer view sounds attractive with improved understanding, higher quality engagement, and increased sales. But is the reality living up to the promise, and is your CRM actually costing your business revenue? During this session, we’ll discuss how to get an accurate customer picture and access the data you need, at the right time, in the right context.
In this webinar with Nicole France, Vice President and Principal Analyst at Constellation Research and David Campbell, Vice President of Product Marketing at SugarCRM, we discussed the following:
- How the quest for a 360 view can actually be an inhibitor to success
- 360-degree vs holistic view
- The role of context in the customer view
- Leveraging Artificial Intelligence (AI) to improve data quality
- Setting up your company for CX success
Vice President and Principal Analyst at Constellation Research
With over twenty years of experience as both technology analyst and practitioner, Nicole has a unique perspective on both the trends and the practicalities of effective customer engagement. She focuses on the migration path from traditional CRM to next-generation customer experience strategies. Her work helps both enterprises and vendors to get the most from their investments.
VP of Product Marketing at SugarCRM
With over 30 years of experience in software and technology, David has successfully conceived, developed, launched, and campaigned multiple, industry-leading products and services in a variety of markets.