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Most CRMs claim a 360-degree view of your customers, but is it everything you believed it would be?

The promise of a complete customer view sounds attractive with improved understanding, higher quality engagement, and increased sales. But is the reality living up to the promise, and is your CRM actually costing your business revenue? During this session, we’ll discuss how to get an accurate customer picture and access the data you need, at the right time, in the right context.

Join Nicole France, Vice President and Principal Analyst at Constellation Research and David Campbell, Vice President of Product Marketing at SugarCRM on May 25th at 11AM Eastern / 8 AM Pacific / 4PM GMT to learn more including:

  • How the quest for a 360 view can actually be an inhibitor to success
  • 360-degree vs holistic view
  • The role of context in the customer view
  • Leveraging Artificial Intelligence (AI) to improve data quality
  • Setting up your company for CX success

Speaker Details

Nicole France
Nicole France

Vice President and Principal Analyst at Constellation Research

With over twenty years of experience as both technology analyst and practitioner, Nicole has a unique perspective on both the trends and the practicalities of effective customer engagement. She focuses on the migration path from traditional CRM to next-generation customer experience strategies. Her work helps both enterprises and vendors to get the most from their investments.

David Campbell
David Campbell

VP of Product Marketing at SugarCRM

With over 30 years of experience in software and technology, David has successfully conceived, developed, launched, and campaigned multiple, industry-leading products and services in a variety of markets.

At the end of the webinar, we will host an Open Q&A Session where you can ask us any questions you have about contextual data, or how to achieve a high-definition customer experience.

Can’t make it to this webinar? Sign up anyway! A recording and a copy of the slide deck will be sent out to all registrants after the event.