Reduce Service Costs and Give Customers the Freedom to Engage on Their Terms

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Customers want the freedom to engage with you where, when, and how they want. Why not empower them to do just that? With Sugar Serve’s new Self-Service Center, we want to help you reduce costs and enable customers to connect with you on their own terms while building long-term, high-value relationships with them.

Join Volker Hildebrand, SVP, Product Marketing and Eric Okimoto, Director of Product Management as they show you how to leverage self-service capabilities to:

  • Reduce service costs and the need for inbound support calls
  • Provide high-level support in an omnichannel way
  • Deliver superior customer experiences with the right mix of human and automated interactions
  • Accelerate sales, customer onboarding, and customer service

Speaker Details

Volker Hildebrand

SVP, Product Marketing at SugarCRM

With an extensive background of 20 years in CRM and senior leadership roles in product marketing, product management and product strategy, Volker provides strategic direction and helps drive revenue growth through product marketing.

Eric Okimoto

Director of Product Management at SugarCRM

Committed to helping customers grow revenue and improve processes related to sales and marketing, Christian Wettre is a dedicated professional with a team mentality who strives every day to make a difference for customers.

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