SugarCRM Sales to Large Businesses Drive Strong Second-Quarter Growth

Enterprise Wins, Release of Sugar® 7.6, Successful SugarCon, Partnership with Infosys and Industry Recognition Contribute to Impressive Quarterly Performance

CUPERTINO, Calif. – September 3, 2015 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, announced today it has closed a successful second quarter, driven by strong enterprise sales. SugarCRM achieved 25 percent year-over-year growth in core annual recurring revenue (ARR). Growth was driven by increasing demand for Sugar among larger businesses worldwide, and supported by SugarCRM’s achievement of several major milestones in the second quarter, including the release of Sugar 7.6, a successful SugarCon event, the announcement of a key partnership with Infosys, and placement as a “Visionary” in Gartner’s 2015 Sales Force Automation Magic Quadrant.


SugarCRM’s impressive 25 percent year-over-year growth in core ARR was marked by growing demand for Sugar among larger businesses. In the second quarter, the company saw:

  • 175 percent year-over-year growth in the number of seats per new customer
  • 164 percent year-over-year growth in average new deal size
  • 68 percent year-over-year growth in core ARR from accounts greater than $100,000
  • 42 percent year-over-year growth in average ARR per customer

Notable wins for the quarter include:

MGM Macau, the award-winning casino and luxury resort located on the Macau Peninsula, owned by $25B HKD MGM China, one of the leading casino gaming resort developers, owners and operators in the greater China region

DuProprio, a Canadian commission-free real estate service that provides homeowners with the professional assistance, exposure and tools needed to sell their property without having to deal with an agent

“SugarCRM continues to advance in our effort to transform businesses and transform CRM,” said Larry Augustin, SugarCRM CEO. “This second-quarter success lays the foundation for a favorable 2015 overall, and more importantly, continued progress in achieving our vision of delivering the industry-leading solutions and services that enable companies to build extraordinary customer relationships.”


Release of Sugar 7.6

The new release integrates world-class business process management directly into CRM, offering advanced workflow, customizable mobile dashboards and Sugar Dashlets®, and improved usability for all customer-facing employees. These new capabilities offer customer insight to users, and choreograph complex interactions across the entire customer journey.

SugarCon 2015 User Conference

This year’s Sugar user conference was attended by more than 1,200, and included sessions by SugarCRM executives, industry luminaries and more than 40 Sugar customers, sponsors and partners, including IBM, Sennheiser, Dun & Bradstreet, Agfa HealthCare, Marathon Sports, The New York Times, Fordham University Group, Hilco Global, Railinc, Universal Hospital Services, Seguros Monterrey New York Life, Despegar Travel Reservations S.R.L., and many more.

Launch of SugarExchange™ for Users of its Commercial CRM Software

The new re-architected destination for Sugar commercial users offers a broad spectrum of third-party applications and integration software to extend Sugar deployments.

Infosys Partnership Advances Presence in Enterprise Market

SugarCRM announced in July a partnership with Infosys, a global leader in consulting, technology, outsourcing and next-generation services. With their common goal to address the market’s heightened expectations of CRM technology, the SugarCRM-Infosys partnership offers enterprise customers unprecedented innovation and flexibility on a global scale.

SugarCRM Draws Acclaim, Industry Recognition for Bold New Vision of CRM

SugarCRM’s successful second quarter was rounded out by a number of industry accolades and recognition. In July, SugarCRM was named a “Visionary” in Gartner’s “2015 Magic Quadrant for Sales Force Automation” for the third year in a row. SugarCRM also nabbed a 2015 CRM Excellence award and an ISM Top 15 CRM Enterprise Software Award, was selected as a 2015 CNBC Disruptor, and bested in the 2015 Network Computing Awards in London, being named CRM Product of the Year. SugarCRM was also named to the leader quadrant for SaaS CRM in Experton Group’s “Cloud Vendor Benchmark 2015.”

About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM or follow@SugarCRM.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 relating to, among other things, SugarCRM performance, expectations, plans, prospects, and opportunities, including, but not limited to, our expectations regarding our products, market demand, and market share growth. These forward-looking statements are based upon the current expectations and beliefs of SugarCRM’s management as of the date of this press release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements, including, but not limited to: Sugar’s ability to successfully expand its sales capabilities, Sugar’s ability to move up market and execute on its enterprise strategy, SugarCRM’s ability to develop, deliver and support its products, Sugar’s ability to successfully expand its international operations, SugarCRM’s ability to develop and maintain successful strategic relationships with third parties, including technology partners, channel partners, and professional services partners and SugarCRM’s ability to manage growth and attract, motivate and retain key employees. All forward-looking statements made in this press release are based on information available to us as of the date thereof, and SugarCRM disclaims any obligation to update these forward-looking statements.

NOTE: Sugar, SugarCRM, Sugar Dashlet and the SugarCRM logo are registered trademarks of SugarCRM Inc. and SugarExchange is a service trademark of SugarCRM. Third-party trademarks mentioned are the property of their respective owners.


Jay Fiore
+1 (408) 913-2245

Becky Quinlan
BOCA Communications
+1 (916) 508-8050