Case Studies

SugarCRM helps organizations gain & retain customers. Learn how Sugar can help streamline sales, marketing and support across your organization.

Using Sugar has brought many benefits to our customer service operation. We now have greater insight into customer interactions and service issues.
Sugar’s been great for us and completely changed the way we work. It’s allowed us to centralize our database and manage our accounts, contacts, and...
We’re already back to the same level of efficiency and capability that we had with Salesforce, and we are beginning to take advantage of the switch...
With Sugar, we can see the last time a customer was contacted and the nature of the contact: call, email, meeting, etc. It’s updated constantly, and...
Automating processes with Sugar has reduced processing time by 65%. It’s allowed a dramatic shift from processing mundane, day-to-day tasks to adding...
Sugar’s made us 20 percent more efficient. For example, if a problem needed to be handled by customer service, it would take us a minute or two just...
I recommend Sugar. Using Sugar, we’ve centralized our customer data, applied new best practices to our sales process and made the sales team 30...
Sugar has been invaluable to us. It has helped us create a 360-degree view of the customer and provided staff with direct access to the relevant...
Our employees really appreciate that Sugar provides unified access to customer information. And we want to integrate task management, workflows,...
Using Sugar across all departments has allowed B2V reach its goals of ensuring customer loyalty and satisfaction.