Blogs / Sugar
Wednesday, December 14, 2016 - 1:09pm
SugarCRM is pleased to announce the general availability of Sugar 7.8. Sugar 7.8 delivers on our platform’s core value pillars – empower individuals and industry’s most adaptable CRM platform. New enhancements in this release include: Team-Based Permissions Improvements to Advanced Workflow UI navigation and List View enhancements Upgrades to key libraries With the new Team-Based...
Monday, December 12, 2016 - 11:00am
(Editor’s note: this post was originally published by Banking Strategies) Not too long ago in financial services professionals built relationships — and created a positive experience — by meeting the customer in person for coffee or lunch. The customer would then gain confidence in the professional’s knowledge and ability to anticipate and address their needs. Today, the financial services...
Thursday, December 8, 2016 - 12:36pm
I just returned from a jam-packed two days at the Gartner Application Strategies & Solutions Summit in Las Vegas. While there, I met with analysts, existing SugarCRM customers, and a lot of prospects and IT leaders looking for the next “big thing” in application software. After dozens of great conversations, it is exciting to know that the IT and line of business leaders who...
Wednesday, December 7, 2016 - 11:23am
Business models and entire industries are being disrupted by new technologies as digital transformation forces organizations to reassess how they adapt and provide their customers with value into the future. One key theme that has emerged during this time of disruption is a big obstacle to making the transition from product-focused to customer-focused is often changing business culture. Changing...
Thursday, December 1, 2016 - 1:15pm
I just read a report from Grand View Research that said the global healthcare CRM market is expected to reach USD $17.4 billion by 2025. For comparison’s sake, the same report said healthcare firms will spend about $6.5 billion on CRM in 2016 . The study said, “rising demand for workflow automation and a single platform for tracking medical information provides coordination of patient care...
Monday, November 28, 2016 - 12:18pm
For colleges and universities, student outreach begins with the first recruiting interaction and it must continue throughout the student’s time on campus and into his or her career as they become a potential donor. CRM is the technology foundation that many colleges and universities use to focus on engaging with students and alumni. It enables schools to coordinate and track the student journey...
Friday, November 18, 2016 - 11:28am
SugarCRM is thrilled to report that our submission to the EU-US Privacy Shield Framework has been accepted. We are now certified. First some background: the “EU-US Privacy Shield Framework,” was introduced earlier this year to succeed the now-invalid Safe Harbor agreement, which had been in place for decades. The Safe Harbor agreement allowed transfer of personal data from the European Union to...
Wednesday, November 16, 2016 - 11:09am
I am happy to announce a new podcast series from SugarCRM. This, among others to come, will be a series of short, but useful vignettes focused on forging a path to long-term CRM success. The first series is titled: CRM Secretes Revealed. It outlines a lot of “secrets” (but for many of us who have deployed CRM – these are more truisms than secrets) that some CRM providers DON...
Thursday, November 10, 2016 - 4:06pm
I read this passage in an article on CIO.com yesterday: Most election prediction shops and public polls in recent days foresaw Republican Donald Trump losing the U.S. presidential race to Democrat Hillary Clinton. They got it wrong, bigly. And the failed predictions could cast doubts on some hot technology sectors, including big data and customer relationship management. Let me begin by saying...
Monday, November 7, 2016 - 10:34am
(Editor’s Note: the following is a guest blog post from Rachel Brink, the marketing manager at 3CLogic. It originally appeared on the SugarCRM Community) For most of today’s consumers, customer service plays a larger role in purchasing decisions than both price and product. And this fundamental shift has led many businesses to invest more resources in innovations that enhance the customer...

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