Create better customer experiences in the moments that matter.
Engage customers on their terms.
Empower your employees with real-time insights.
Deliver on your promises with operational excellence.
Listen to the voice of your customers.
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Connect On Customer Terms
Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.Learn More
See Every Issue At A Glance
Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.Learn More
Take Your Customer’s Temperature
Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.Learn More
Deflect Support Calls
Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.Learn More
Let The Platform Route The Cases
Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.Learn More
View Performance Without Reporting
Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.Learn More
Route cases intelligently and automate service processes with intelligent workflows and case management tools while monitoring and tracking SLAs
Respond quickly to customer requests and resolve problems and cases faster by empowering your service agents with the insight and tools they need on a single screen.
Predict What is Next
Reduce customer churn by understanding context and tone with AI-based sentiment analysis and taking proactive action.