SugarCloud Geography and Data Residency
SugarCloud utilizes AWS across the globe. Clients choose the region they want to contain their data, and the data stays within that region.
We use the following regions:
- Sydney, Australia
- Montreal, Canada
- Frankfurt, Germany
- London, United Kingdom
- Portland, Oregon, United States
Sugar has several resources to help you in securing your solution and configuring privacy within each product.
Sugar Sell, Serve, Enterprise, and Pro
Access security, configuration, and other information on securing access to resources and application can be found below.
Also, as you are working to customize Sugar, the Visibility Framework and Teams model ensure your data remains private within your organization. For more information, please refer to link below.
Hint, Sugar Mobile, and SugarPredict
These products share the Visibility framework and CRM access from Sugar Sell, Serve, Enterprise and Pro. Please refer to the information above.
Sugar Mobile can further be configured to leverage your organization’s Mobile Device Management via the Mobile Application Configuration Services (MACS) component.
For information concerning account and user configuration, please refer to link below.
When users are working with Sugar data in the side panel, Sugar Connect leverages the Visibility Framework described above.
For information on Discover access rules and configuration.
For information about Market user management and role access.
SugarCRM Information Security Program
Sugar maintains a third-party risk, vendor management, and services review program. We vet all external suppliers of services and software to ensure they meet our security and compliance requirements.
Sugar has implemented and maintains a global import/export third-party review system that continuously reviews international compliance for partners, vendors, employees, contractors and customers.