More Product Support, Fewer Product Questions
SugarCRM Support Services come in a variety of options that give you the flexibility you need to tailor the platform to your needs and keep it running smoothly. Whether you are running your CRM solution in the cloud or on-premises, Sugar Support services can address your requests ranging from best practices to break-fix and problem resolution.
Our lifetime commitment to customers is a continuous product objective and solemn business commitment. We here at Sugar pride ourselves on offering robust services to equip our customers with all of the tools they need to make customers for life, no matter where they are in their journey. Whether implementing Sugar for the first time, in need of advisement for their current implementation or seeking ongoing support, Sugar puts customer success above all else.
The best place to start for your implementation, upgrade and technical expertise needs of your Sugar platforms. Both packaged and custom services available to ensure you have everything you need to create extraordinary customer experiences.
Get your team ramped up with quickly with Sugar’s implementation program, designed to set you up for success. A dedicated consultant will work with you to identify long-term goals and put you on a path to meet them. Our hands-on, one-on-one training sessions ensure you’re armed with the knowledge, best practices, and product expertise you need to be successful.
Technical Advisory Services
Sugar’s Technical Advisory Managers are skilled experts with deep platform knowledge. They can guide you with best practice advice, help identify efficiencies, and review overall performance. Available to you on an hour-by-hour basis or annual retainer, you’ll have access to the world’s best Sugar technical resources. Start with an assessment or delve directly into technical research, our experts are there to help you or your Sugar partner get the most from your Sugar solution and associated integrations.
Our Managed Services program takes a customized and consultative approach to help you get the most out of your investment. Our expert consultants function as an extension of your team, freeing you up to focus on your strategic objectives.
With global reach, you can engage with our in-house Support team through our amazing portal, via chat, over email or by phone at times that work for you, wherever you’re located in the world.
Get the most out of Sugar—at any point in your journey
Are you in? Engage, Learn, and Explore with customers, partners, and employees around the world as part of one elite team. In this community, you can level up your Sugar knowledge and share your expertise, transforming into a Sugar all-star with each impactful interaction. Join like-minded professionals who are passionate about exceptional customer experiences —we’ve reserved your spot.
Training & Certification
The Learn section of SugarClub is our customer one-stop-shop for all SugarU product training and certifications. Whether you’re a user, admin or developer, SugarU has training materials and certifications that will meet your needs. With both free and paid materials available, you have your pick at live and self-paced e-learning, in-person classes, webinars and more.