Each executive brings a unique background of industry expertise, insightful thought leadership and a keen focus on building greatness.
As CEO, Craig Charlton leads all facets of the SugarCRM business, from setting our vision and strategic direction to making sure we’re executing in the best possible way on the ground every day. Craig has been building and running high-growth businesses for 25 years. Before joining SugarCRM he was CEO of Oildex – the financial automation software and services provider – where he drove growth and oversaw the company’s acquisition by Drillinginfo. Craig also served as CEO of Abila, the financial and CRM provider operating in the association, non-profit and government space. Abila, which was acquired by Community Brands, grew its revenues threefold and transformed its revenue base to a subscription-based (SaaS) model over a three-year period. Craig has also been senior vice president and general manager (Asia Pacific) for ERP provider Epicor Software Corporation, where he shaped the company’s regional strategy to deliver consistent revenue and profit growth.
As Chairman of the Board of Directors, Larry Augustin is responsible for strategic guidance, governance and stakeholder engagement at SugarCRM. Previously, Larry held the position of chief executive officer at SugarCRM, leading the company’s transformation into a strong, profitable, customer-centric market leader.
Prior to SugarCRM, he spent five years as an angel investor and advisor to early stage technology companies including JBoss (acquired by Red Hat), XenSource (acquired by Citrix), DeviceVM, Fonality, Hyperic, Pentaho, and SpringSource (acquired by VMWare).
Larry also serves on the Boards of Directors of MindTouch and GitLab. He is a Director of the industry association The Linux Foundation, and has previously served as a Director of several other industry associations including Linux International (LI), Open Source Development Lab (OSDL), and the Free Standards Group (FSG).
In 2005 he served as interim CEO of Medsphere. From September 2002 to December 2004 he was a Venture Partner at Azure Capital Partners where he helped lead Azure’s investments in Zend and Medsphere. In 1993 he founded VA Linux (now GeekNet, NASDAQ:LNUX), where he served as CEO until August 2002 and led the company through an IPO in December 1999. In 2000, Worth Magazine named him to their list of the Top 50 CEOs. In November 1999 he launched SourceForge.net, the world’s largest Open Source software development community. Also at VA Linux, he acquired Andover.net, merging SourceForge.net, Linux.com, Slashdot, and other well-known Open Source Internet sites to form the Open Source Development Network (OSDN).
Larry holds Ph.D. and M.S. degrees in electrical engineering from Stanford University, and a B.S. in electrical engineering from the University of Notre Dame.
John Donaldson 身為 Sugar 的財務長，擁有超過二十年的財務管理和投資銀行經驗。Donaldson 對步入成長階段的眾多企業有直接的財務管理、策略和公司發展經驗。他向 Sugar 貢獻了卓越的財務領導力和項目管理技能，以及與中型市場企業合作的大量專業知識。在這之前，Donaldson 曾任職 Togetherwork 的財務長。
在 Sugar，他負責領導、指引並管理財務、會計和人力資源團隊，並為執行長和高階管理階層提供策略建議。在任職於 Togetherwork 前，Donaldson 是 Community Investors（協會管理軟體平台）的財務長，協助引領該公司出售給 CIP Capital。他還曾於 ALPS Holdings 和 Northstar Exchange Corporation 擔任財務長。Donaldson 的學歷包括芝加哥大學布斯商學院的金融與市場行銷 MBA，以及巴克內爾大學的 BA。
Rich Green leads SugarCRM’s engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform.
Rich has more than 25 years of technology experience and has demonstrated success as part of both Fortune 500 and early-stage companies. He joined Sun Microsystems in 1989 where he held a variety of roles, ultimately serving as Executive Vice President of Software. As EVP of Software, he was responsible for Sun’s software products strategy and development, including the acquisition of MySQL, and driving Sun’s product, licensing and support businesses. His tenure also included roles as VP/GM of Solaris and Java, during which he led the invention, marketing and licensing of the enterprise and mobile versions of Java and was responsible for the release of Java as open source technology. After Sun, Green served as CTO of Nokia and Executive Vice President of the consumer and enterprise business at Nuance Communications. He most recently led Products and Technology at an early-stage Internet of Things company bringing connected sensors and data analytics to commercial-scale energy control.
Clint helped found SugarCRM in 2004 with the goal of enabling companies around the world to turn their customers into loyal fans. Today, he leads strategy and acquisitions for the company. Clint was one of the original architects and developers of the Sugar application and has focused on building out the product, company, partners and community in a variety of executive roles.
Prior to co-founding SugarCRM, Clint held senior roles in the development, professional services and product management organizations at Epiphany, Octane Software and Hewlett Packard. He has 20 years of experience in the enterprise software industry and over 15 years designing and building award-winning CRM software solutions. Clint holds a BS in computer science from Cal Poly, San Luis Obispo and is the co-author of multiple CRM software patents. Clint enjoys traveling and speaking at conferences on a variety of customer experience and entrepreneurship topics, and has visited SugarCRM customers and partners in over 25 countries.
As SugarCRM’s chief customer officer, Chris Pennington is responsible for the Sugar customer journey. He leads the global Professional Services and Support business units to drive world-class outcomes leading to best-in-class customer satisfaction, retention, and referenceability.
Pennington joins Sugar after more than twelve years at Professional Advantage PTY Ltd., a global Independent Software Vendor and Reseller of IT business systems to medium-large scale organizations. While at Professional Advantage, he oversaw revenues of more than $50M as vice president of the US and general manager of Australia. He brings a wealth of experience across a broad portfolio of SaaS and on-premise products and services, to include CRM and managed services.
Prior to Professional Advantage, Pennington held executive senior level roles at Epicor Australia, Intelligent Building Solutions, Cedar Enterprise Solutions and Interleaf. He holds an honorary BSc degree from De Montfort University in the U.K. and PMP certification from the Sydney chapter of the Project Management Institute.
Shana Sweeney 身為 Sugar 的人力資源總監，為公司帶來其從各種產業和大小公司累積的二十多年經驗。她負責確保 Sugar 員工的需求能為優先考量，以此提供傑出的員工體驗。
Shana 於 2015 年加入 SugarCRM，在那之前她是 Nuna Inc. 重要的共同創辦人，從零開始協助建立該公司。在於 Nuna 任職前，她曾於 Xactly、Google、Severn Trent Services 和 Aetna 等公司肩負越來越複雜的職能。Shana 擁有天普大學福克斯商學院 (Temple University’s Fox School of Business) 的人力資源管理 MS 學位和聖塔克魯茲加州大學 (UC Santa Cruz) 的國際政治 BS 學位。
Ray 身為 SugarCRM 的資深副總裁、總法律顧問和公司秘書，肩負公司全世界法律方面的職責，並負責支援董事會。在這之前，他於 PLOS 擔任總法律顧問一職，PLOS 是位於舊金山的數位出版公司。他之前曾於包含 Adobe Systems 的軟體公司的高層管理階級任職，並於 Cooley Godward 和其他法律公司肩負資深職務。
James 身為 EMEA 地區的資深副總裁兼總經理，在科技領域擁有豐富經歷，更有超過 23 年的 ERP、CRM 和 IT 服務管理經驗。在 Sugar，他負責監督該地區的銷售、行銷和服務的方方面面。他前一個職位是在領先業界的人才管理公司 Saba 中，肩負 EMEA 地區「進入市場」職能的領頭人。任職期間，他也是領導團隊的關鍵成員，整合了兩個大型收購案，而該公司的員工人數更從 80 人增長到 500 多人。
在 James 的整個職涯中，他一直是 CRM 競爭對手部署的高階支持者，並第一手見證了他團隊因複雜性和缺少可用性所感受到的挫折。因此，他熱衷於推動 Sugar 下一代的 CX，以此建立一生的顧客關係。
Jason 身為亞太地區的資深副總裁兼總經理，加入 Sugar 擔任出色的 IT 主管，並在此產業工作了近 30 年。在 Sugar，他負責監督該地區的銷售、行銷和服務的方方面面，並擁有 ERP、ITSM、CX、CRM、連絡中心和數位的經驗。他的 IT 職涯始於 ERP 導入顧問一職，向製造商交付大型計畫，後來加入 Epicor Software 並待了 11 年以上，曾任歐洲通路經理、ANZ 銷售和行銷總監，以及 APAC 董事總經理。
Jason 也曾於 Numara Software 從事 ITSM 和 CX 空間的工作，擔任領導職位並打造他們的亞太地區業務。他很期待推動 Sugar 下一代的 CX，以此建立一生的顧客關係。
Jerry 身為北美和南美地區的資深副總裁兼總經理，擁有近 25 年的軟體銷售、銷售管理、銷售營運和 ERP 導入經驗。Jerry 於 2015 年離開 IBM 並加入 SugarCRM，於 IBM 擔任業務部門主管，領導美國西南和洛磯山脈區的表現傑出的軟體銷售團隊。在加入 IBM 前，他在 Logical Apps、JDA Software、Certus 和 J.D. Edwards 等公司肩負越來越複雜的職能。
Jerry 為 Sugar 帶來了豐富的軟體和雲端／SaaS 經驗，更是資深的解決方案銷售商，擅長推動 Sugar CX 解決方案並為其許多客戶提供附加價值。