As CEO, Craig Charlton leads all facets of the SugarCRM business, from setting our vision and strategic direction to making sure we’re executing in the best possible way on the ground every day. Craig has been building and running high-growth businesses for 25 years. Before joining SugarCRM he was CEO of Oildex – the financial automation software and services provider – where he drove growth and oversaw the company’s acquisition by Drillinginfo. Craig also served as CEO of Abila, the financial and CRM provider operating in the association, non-profit and government space. Abila, which was acquired by Community Brands, grew its revenues threefold and transformed its revenue base to a subscription-based (SaaS) model over a three-year period. Craig has also been senior vice president and general manager (Asia Pacific) for ERP provider Epicor Software Corporation, where he shaped the company’s regional strategy to deliver consistent revenue and profit growth.

John Donaldson 身為 Sugar 的財務長,擁有超過二十年的財務管理和投資銀行經驗。Donaldson 對步入成長階段的眾多企業有直接的財務管理、策略和公司發展經驗。他向 Sugar 貢獻了卓越的財務領導力和項目管理技能,以及與中型市場企業合作的大量專業知識。在這之前,Donaldson 曾任職 Togetherwork 的財務長。

在 Sugar,他負責領導、指引並管理財務、會計和人力資源團隊,並為執行長和高階管理階層提供策略建議。在任職於 Togetherwork 前,Donaldson 是 Community Investors(協會管理軟體平台)的財務長,協助引領該公司出售給 CIP Capital。他還曾於 ALPS Holdings 和 Northstar Exchange Corporation 擔任財務長。Donaldson 的學歷包括芝加哥大學布斯商學院的金融與市場行銷 MBA,以及巴克內爾大學的 BA。

Clare Dorrian 身為 SugarCRM 的行銷總監,負責監管公司全面整合的行銷策略。她主管客戶行銷、營收增長、產品行銷以及行銷運營團隊。

在加入 Sugar 前,Dorrian 於 Verint Systems 擔任了超過五年的行銷副總裁,引領需求產生與客戶參與組合的品牌和創意的方方面面。在加入 Verint 之前,她在 KANA Software、Sword Group、Ciboodle 和 Graham Technology 的 CRM 軟體市場中擔任過各種國際行銷職務。

Clare 以成果導向,更是有創意、有熱情的行銷專家,她為大小不一的 B2B 軟體公司工作時,於客戶獲取、品牌及市場意識上都有所成就。她具有高度積極性、相當活躍且致力於團隊合作,擅長啟發行銷人員創造對企業和客戶都有益的真正的成果。

Clare 在英國出生並長大,現居於舊金山。她擁有格拉斯哥大學的榮譽碩士學位。

幕僚長 Céline Felan 負責公司全面企劃的策略及運作,包括評估及整合新收購的企業及設計標準營運方法論。

Céline 過去 15 年多來於科技領域擔任多種職位,推動許多收購的調查及整合,以及監督歐洲與美國的策略計畫管理體系。多年來,Céline 有幸能推出新產品供應及服務、最佳化預訂到現金的過程、重建客戶交付模式與團隊、構想營運卓越中心,並推動許多其他跨部門的目標。

Céline 實現業務目標的方法是了解並平衡所有觀點及需求,以此圍繞共同目標打造統一持久的方法。Céline 相信問責制、責任意識及不斷進步的文化能帶出團隊最好的一面。

Céline 擁有阿姆斯特丹大學的商業經濟學學士學位與 MBA 學位,以及維拉諾瓦大學的高級專案管理碩士學位。

Rich Green leads SugarCRM’s engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform.

Rich has more than 25 years of technology experience and has demonstrated success as part of both Fortune 500 and early-stage companies. He joined Sun Microsystems in 1989 where he held a variety of roles, ultimately serving as Executive Vice President of Software. As EVP of Software, he was responsible for Sun’s software products strategy and development, including the acquisition of MySQL, and driving Sun’s product, licensing and support businesses. His tenure also included roles as VP/GM of Solaris and Java, during which he led the invention, marketing and licensing of the enterprise and mobile versions of Java and was responsible for the release of Java as open source technology. After Sun, Green served as CTO of Nokia and Executive Vice President of the consumer and enterprise business at Nuance Communications. He most recently led Products and Technology at an early-stage Internet of Things company bringing connected sensors and data analytics to commercial-scale energy control.

作為 SugarCRM 總法律顧問,Vincent Lowder 負責監督公司的整體法律事務,他在電腦軟體、軟體即服務(SaaS)和諮詢服務行業有著豐富的經驗。

在加入 Sugar 之前,Vincent 曾在恩柏科軟體有限公司(Epicor Soft ware Corporation)任職超過 20 年,擔任首席法律官和財務主管,幫助公司的年收入從 1 億美元增長到近 10 億美元。

在獲得加州大學洛杉磯分校政治學學士學位後,Vincent 進入洛約拉法學院學習,之後與 Jones Day 和 Paul Hastings 共同執業。Vincent 還是一名註冊會計師(不活躍)。

Clint helped found SugarCRM in 2004 with the goal of enabling companies around the world to turn their customers into loyal fans. Today, he leads strategy and acquisitions for the company. Clint was one of the original architects and developers of the Sugar application and has focused on building out the product, company, partners and community in a variety of executive roles.

Prior to co-founding SugarCRM, Clint held senior roles in the development, professional services and product management organizations at Epiphany, Octane Software and Hewlett Packard. He has 20 years of experience in the enterprise software industry and over 15 years designing and building award-winning CRM software solutions. Clint holds a BS in computer science from Cal Poly, San Luis Obispo and is the co-author of multiple CRM software patents. Clint enjoys traveling and speaking at conferences on a variety of customer experience and entrepreneurship topics, and has visited SugarCRM customers and partners in over 25 countries.

As SugarCRM’s chief customer officer, Chris Pennington is responsible for the Sugar customer journey. He leads the global Professional Services and Support business units to drive world-class outcomes leading to best-in-class customer satisfaction, retention, and referenceability.

Pennington joins Sugar after more than twelve years at Professional Advantage PTY Ltd., a global Independent Software Vendor and Reseller of IT business systems to medium-large scale organizations. While at Professional Advantage, he oversaw revenues of more than $50M as vice president of the US and general manager of Australia. He brings a wealth of experience across a broad portfolio of SaaS and on-premise products and services, to include CRM and managed services.

Prior to Professional Advantage, Pennington held executive senior level roles at Epicor Australia, Intelligent Building Solutions, Cedar Enterprise Solutions and Interleaf. He holds an honorary BSc degree from De Montfort University in the U.K. and PMP certification from the Sydney chapter of the Project Management Institute.

Shana Sweeney 身為 Sugar 的人力資源總監,為公司帶來其從各種產業和大小公司累積的二十多年經驗。她負責確保 Sugar 員工的需求能為優先考量,以此提供傑出的員工體驗。

Shana 於 2015 年加入 SugarCRM,在那之前她是 Nuna Inc. 重要的共同創辦人,從零開始協助建立該公司。在於 Nuna 任職前,她曾於 Xactly、Google、Severn Trent Services 和 Aetna 等公司肩負越來越複雜的職能。Shana 擁有天普大學福克斯商學院 (Temple University’s Fox School of Business) 的人力資源管理 MS 學位和聖塔克魯茲加州大學 (UC Santa Cruz) 的國際政治 BS 學位。

James 身為 EMEA 地區的資深副總裁兼總經理,在科技領域擁有豐富經歷,更有超過 23 年的 ERP、CRM 和 IT 服務管理經驗。在 Sugar,他負責監督該地區的銷售、行銷和服務的方方面面。他前一個職位是在領先業界的人才管理公司 Saba 中,肩負 EMEA 地區「進入市場」職能的領頭人。任職期間,他也是領導團隊的關鍵成員,整合了兩個大型收購案,而該公司的員工人數更從 80 人增長到 500 多人。

在 James 的整個職涯中,他一直是 CRM 競爭對手部署的高階支持者,並第一手見證了他團隊因複雜性和缺少可用性所感受到的挫折。因此,他熱衷於推動 Sugar 下一代的 CX,以此建立一生的顧客關係。

Jason 身為亞太地區的資深副總裁兼總經理,加入 Sugar 擔任出色的 IT 主管,並在此產業工作了近 30 年。在 Sugar,他負責監督該地區的銷售、行銷和服務的方方面面,並擁有 ERP、ITSM、CX、CRM、連絡中心和數位的經驗。他的 IT 職涯始於 ERP 導入顧問一職,向製造商交付大型計畫,後來加入 Epicor Software 並待了 11 年以上,曾任歐洲通路經理、ANZ 銷售和行銷總監,以及 APAC 董事總經理。

Jason 也曾於 Numara Software 從事 ITSM 和 CX 空間的工作,擔任領導職位並打造他們的亞太地區業務。他很期待推動 Sugar 下一代的 CX,以此建立一生的顧客關係。

Jason Rushforth 身為北美和南美地區的總經理,將超過 20 年的產品及 SaaS 經驗帶到 Sugar——皆投入到 CRM 及 CX 中。他於科技產業受人尊敬且經驗豐富;在這之前身為 Infor 的副總裁及總經理時,實現其客戶體驗解決方案套裝的願景並加以執行。

在加入 Infor 前,Jason 曾任 Oracle 的產業解決方案與企業銷售副總裁,他是透過 Eloqua 的收購而加入該公司,並促成 Marketing Cloud 總銷售額成長七千五百億美金。他曾於 Eloqua 擔任產業解決方案的總經理,並推動特定應用的進入市場策略,為 Oracle 帶來超過十億的銷售額。此外,Jason 曾任 CDC Software(現為 Aptean)的前端客戶服務解決方案總裁,並曾為 Marketbright(現為 Act-On)的董事會成員。

Jason 身為客戶服務領域專家,擁有多年的建構 MarTech 和 CRM 堆疊 (stack) 的經歷,更受邀做過上千場演講。他對於教育及思維領導具有高度熱情,並致力於與客戶、分析人員及潛在客戶建立關係。

Jason 身為 Sugar 高階主管團隊的最新成員,能預見公司未來的美好發展,尤其是公司能透過 Sugar Discover 及 Market 產品,運用易於實施的其他創新功能來建立終身客戶。