Smarter Work Starts Here: AI That Works For You
A practical, people-first workshop exploring how AI is transforming business, and how you can take the first (or next) step.
Agenda Preview
All times local. Agenda subject to slight changes.
| 10:30 AM | Welcome Breakfast & Networking Kick things off with breakfast, coffee, and casual conversations before we dive in. |
| 11:00 AM - 11:45 AM | What’s Hype, What’s Real, What Matters We’ll open with an honest conversation about AI in the workplace—what it is, what it isn’t, and how others are thinking about it. You’ll gain clarity, share perspectives, and see how we’re investing in AI to support real people doing real work. |
| 11:45 AM - 12:30 PM | Interactive Showcase: AI That Helps — Without the Hassle See Sugar’s AI tools in action, from case summaries to opportunity insights, and see how they’re driving real results for sales, service, and success teams. |
| 12:45 PM - 1:30 PM | Peer Spotlight: How One Team Is Adopting AI Hear how one of your peers is approaching AI in their business—the problems they’re trying to solve, the blockers they’ve hit, and the lessons they’ve learned so far. |
| 1:30 PM - 2:15 PM | Interactive Workshop: Build Your AI Readiness Checklist In small groups, you’ll tackle common challenges, share ideas, and build your own AI readiness checklist tailored to your role and goals, with real examples to guide your next steps. |
| 2:15 PM - 2:45 PM | Start Smart — Even If You’re Not Sure Where to Begin We’ll close with key takeaways and simple next steps. Whether you’re ready to dive in or just exploring, you’ll leave with clear insights and a path forward for your team. |
| 2:45 PM - 4:30 PM | Food & Networking Reception Stick around for a meal and casual networking. This is a great chance to chat with Sugar product leaders, customer speakers, and peers over drinks and good food. |
Roadshow Highlights
Hands-On Learning
Experience Sugar’s latest AI tools in live demos and walkthroughs.
Real-World Stories
See how other customers are using automation and intelligence to save time and simplify work.
Peer Collaboration
Join fellow forward-thinking professionals in a hands-on workshop to share ideas, solve challenges, and explore practical AI use cases.
Takeaway Toolkit
Leave with your own AI readiness checklist, resources to share with legal/IT, and a clear next step.
See What Our Customers Have to Say
Frequently Asked Questions
The Customer Roadshow in New York City will take place on June 24, 2025.
Address
Convene 75 Rockefeller Plaza, New York, NY 10104
Time
10:30 AM – 4:30 PM
This workshop is for Sugar customers in any role — sales, service, success, admin, or ops — whether you’re just starting to explore AI or looking to get more from your current setup.
The Customer Roadshow is free to all SugarCRM customers.
Business casual.
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