Analyst Reports

Hear what industry analysts have to say about the power and flexibility of the Sugar platform.

Analyst reports

​​Gartner Magic Quadrant for Sales Force Automation

SugarCRM was positioned as a Visionary in the recently published Gartner Magic Quadrant for Sales Force Automation. Download the Gartner Magic Quadrant for SFA to learn more!

Analyst reports

Gartner Artificial Intelligence Analysis Report

This Gartner research analyzes the potential of AI in various horizontal and vertical use cases for CIOs to digest before commencing their own AI projects. Download the report here to learn more.

Analyst reports

The 2017 SalesTech Survey Report

Cite Research, on behalf of SugarCRM, conducted a survey among 400 business professionals. The primary objective of this research was to define what a modern sales team looks like. Moreover, research explored: what tools are most important to optimizing the customer experience, Barriers to using tools, the amount of money it takes to equip a modern sales team and the amount of research (measured in time) it takes to prepare for a meeting with a new contact.

Analyst reports

G2 Crowd Report for CRM

SugarCRM has been named a Leader in the G2 Crowd Mid-Market Grid℠ for CRM. Read the report for competitive data on SugarCRM vs. other CRM vendors, such as satisfaction ratings, market presence, feature comparisons, deployment and implementation and much more!

Analyst reports

PCMag Business Choice Winner: SugarCRM

SugarCRM earns highest overall satisfaction and likelihood to recommend scores in PCMag readers poll, beating Microsoft, Oracle, and Salesforce.