CX today is a lot like progressive rock in the 1970s: overly technical, too elaborate, and not focused on its audience. Punk rock was born as a response: democratic, DIY and back to basics. “Punk CX” is the response to today’s stale customer experience market. Learn more about what it takes to deliver high-definition customer experiences in an evolving market.
Read our guide and learn 5 steps to fuel customer service and CX growth from “CX punk” and customer experience consultant and advisor Adrian Swinscoe.
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