Picture this…you’re the nation’s largest shoe drive fundraising company. You bridge the gap between non-profits seeking funds and micro-entrepreneurs in 26 developing countries who need a constant supply of new, used, or gently worn shoes. You’ve helped organize shoe drives for 20,000 different churches, civic organizations, and individuals, paying by the pound to distribute $11 million in funds to fuel their missions.

But as you grow, spreadsheets and forms just won’t cut it. You need automation to offload manual tasks and eliminate busy work. You need customized workflows, modules, and marketing campaigns to fuel your growth. And you need an implementation partner who understands the unique needs of your sales model, which doesn’t include contracts and gathers leads differently than other organizations.

So, you turn to SugarCRM. With help from digital agency Faye, you implement Sugar Enterprise so you can easily create new modules that hook into other workflows. You can also create custom modules to easily count bags of shoes and update customers on the status of their drive. And with Sugar Market, you can generate leads that automatically funnel into drip and nurture campaigns. You’re able to provide high-definition customer experiences (HD-CX) whether prospects want to engage via email, call, or text.

Now, you’re collecting thousands of data points, empowering your team to build stronger relationships with partners that keep coming back. You’ve freed up 50% of sales’ time by automating lead emails, tracking bag counts and fundraiser status, and simplifying workflows across teams. Plus, you can conduct robust reporting that gives your leadership a sense of who your audience is, what they need, and where to go next. That’s what happens when you let the platform do the work.

This award celebrates the best creative, successful, and integrated campaign launched by a Sugar customer using Sugar Market.

Industry Community Services, Nonprofit, Shipping, Transportation and Logistics
Location Orlando, FL

Faye is a CRM technology consulting firm that has successfully completed over 1,000 CRM projects over the last 12 years as Sugar Partner. They showcase their expertise through a growing library of custom-built software enhancements, tools, and integrations used by 100,000+ Sugar users every day.As one of the only Elite Reselling Partners in the U.S. and as the 2022 Sugar President’s Club Partner of the Year, Faye demonstrates their ability to help clients leverage the full capabilities of the Sugar platform to drive sales, marketing, and customer service.

https://www.fayedigital.com // marketing-support@fayedigital.com