Enabling Sales Force Automation in Gartner Magic Quadrant

SugarCRM named a Sales Force Automation Visionary by Gartner for 8th Straight Year


Last week Gartner released its 2020 edition of the Magic Quadrant for Sales Force Automation, and once again Sugar was named to the Visionary quadrant. This marks the eighth straight year Sugar has been lauded for its product vision.

In addition, Gartner lauded our high customer retention rates—among the highest of the 15 vendors named in the report. Gartner also cited the addition of Sugar Market’s marketing automation capabilities to the Sugar family of CX solutions.

“We believe SugarCRM is the clear choice for sales automation based on technology, value, and ease of use,” said Rich Green, Chief Product Officer, and CTO, SugarCRM. “With one of the highest customer retention rates of all ranked vendors and high scores for both our customer experience and service, companies of all sizes are adopting Sugar Sell to drive their sales initiatives and deliver for their customers”.

Gartner analyst also noted that our customer references scored us very high for customer service and support—something we take very seriously here at Sugar. Our commitment to customer success is one of the reasons we have one of the highest NPS scores in the industry.

All told, we are honored by the recognition from Gartner. We have made a lot of advancements, enhancements, and even new product offerings this year, so it is great to be recognized as a sales force automation Visionary.

And we are just getting started. We are excited about what the enhanced Sugar portfolio will bring to sales, service, and marketing teams in the coming year. 

If you would like to learn more about SugarCRM’s placement in the Visionary quadrant, you can access the 2020 Magic Quadrant for Sales Force Automation here.

Get Gartner’s 2020 Magic Quadrant for Sales Force Automation

  • CX
  • Gartner
  • Gartner Magic Quadrant
  • Magic Quadrant
  • Sales Force Automation
  • Sugar Market
  • Sugar Sell
  • Visionary
About the Contributor
Martin Schneider
Martin Schneider