Social Media for Customer Service: The Force Multiplier for Your Business
Just as the advent of CRM has helped to facilitate the integration of sales, marketing and Customer Service business processes, social media for Customer Service is now taking that business integration to the next level. But to convey the importance of Social Customer Service, we need a new way to look at the value it provides.
Download this white paper to learn:
How to use social media to observe, orient yourself to the new information you observed, make decisions on that real-time social media data and take the actions that will forward your business, exponentially!