Case Studies - North America

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Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue Telesphere needed to deploy and configure a flexible CRM solution in three weeks that would enable easy data migration from its...
Business Issue VTech needed a standardized, easy-to-use system to track the activities of resellers and product installers and to centrally manage...
Business Issue: Luxury Link need needed a centralized, web-based CRM solution that would allow its agents to identify potential target customers,...
Business Issue: A rapidly growing provider of technology to the semiconductor industry, Intermolecular had no formal CRM system to manage forecasts,...
Business Issue: JAB Broadband needed a call center solution to manage technical support for its customer support team. Requirements: Provide an...
Business Issue: Castle Branch lacked a true opportunity management process and needed a system to manage more prospects and calls—without adding...
Business Issue: For The Braun Corporation, dozens of disparate information systems made it difficult for team members to collaborate on sales and...
Business Issue: Hunter Industries managed contacts, customers, opportunities, and customer support on disparate systems. The company needed a...
Business Issue: When HRsmart global marketing manager and SugarCRM administrator Jad Chahine arrived at the company in 2008, HRsmart was a growing...

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