|
Effective service organizations resolve customer problems quickly and recycle feedback from customers into the next generation of product. With Sugar Bug Tracking, companies gain a complete view of product problems, their frequency and the effort needed to resolve the problem. Sugar bug tracking not only ensures that customer problems are solved, but that products are improved. Impact
| |||
| |||
Bug PriorityDefine the level of priority for any given incident. Assign higher proprieties for larger problems or more valuable customers. Resolution TrackingTrack resolution times across accounts and representatives and define reminders to ensure bugs are handled quickly. Bug RankingRank bugs to inform main customer problems and to inform future product direction. |
|
|
Customer Support: Bug Tracking |


| 
Next: Self-Service Portal