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News
05/9Contact Centers on the Move to Unified Communications
SugarCRM is making inroads into the Customer Relationship Management (CRM) market since its founding in 2004. The company developed its product as an open source project and is seeing some uptake in contact centers.
05/7SugarCRM Supports Smart Phones
SugarCRM, developer of the popular open source CRM software, is enabling users to wirelessly access Web-based reports using their smart phones and SugarCRM 5.1, the company announced recently. While SugarCRM highlighted the capability to work with BlackBerrys and iPhones--the smart phones packing the most panache with business users and consumers these days--company officials confirmed the CRM system also works with Windows Mobile smart phones, too.
05/6How open-source SugarCRM is competing with the big boys
What started as a project by a few guys to create an open source customer relationship management (CRM) system, SugarCRM has blossomed into a major player with 150 employees, a large pool of venture capital and sights set squarely on Salesforce.com. John Roberts, CEO, talks about the product, open source and how the company competes with other products.
05/2SugarCRM Adds a New Layer of Functionality
SugarCRM has added a few more selections to the functionality buffet it unveiled last year. Its most recent point release -- 5.1 -- includes more robust analytics features, mobile capabilities, and tools designed to help system administrators get a better handle on usage and performance.
04/30SugarCRM to Support IPhone, BlackBerry
The Version 5.1 beta release also includes Complex Reporting Sets, the ability to compile reports from data in multiple modules. For example, a single report could provide information about sales leads that responded to a particular advertising campaign and later became customers. Other new features include Run-Time Filters, which let users change the terms of complex reports and get the new results on the fly, and easier integration of SugarCRM data into Microsoft Excel spreadsheets.
04/30SugarCRM 5.1 sails into beta with mobile phone support, monitoring, advanced reports
Open source CRM star SugarCRM has released into beta testing an upgrade of its platform that offers new wireless support and vastly enhanced reporting capabilities. SugarCRM 5.1, which is available for testing now, supports mobile phones including the Blackberry and iPhone as well as advanced reporting and analytics, data import capabilities, customization and tracking features.
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Sugar has been instrumental in allowing our sales to increase by 400% in the last year. We have a great product and great people but having Sugar really keeps our organization focused on the task at hand.”
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