Case Study: ViroSafe Norway AS/Panda Security

Virosafe Takes Control of Sales and Marketing with Sugar and IBM SmartCloud for Social Business

Business Issue:

For many years, Virosafe Norway used a CRM solution from a local company, but competitive pressure from major players like Symantec and Trend Micro and a new office in Copenhagen increased the need for a solution that could support a growing staff with multiple languages and processes—managing customers from both locations.

Requirements:

  • Integrate easily with IBM SmartCloud for Social Business and other systems
  • Simplify and improve internal processes
  • Provide better reports in real time

The Solution: Sugar Professional:

To evaluate potential solutions, Virosafe met with local SugarCRM Gold Partner Redpill Linpro. Virosafe began using Sugar in late summer 2010. The company found Sugar simple to deploy, quick to learn, and easy to use. The solution manages and ensures visibility into all client processes. Every sales lead is routed through the system from lead to win.

Business Benefits:

  • Integrates with IBM SmartCloud for Social Business for online meetings
  • Provides complete control over sales processes
  • Improves customer services
  • Supports direct email marketing
  • Enables faster decision making

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