Case Study: State of Oregon
SugarCRM helps the largest state organization better manage its interdepartmental communications.
Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and operational on our server within 24 hours.
Bill Crowell, Chief Information Officer, Department of Human Services
Problem:
- Paper-based processing of Medicaid claims were time intensive and led to manual error
- No single system for managing communications related to outreach and education efforts
- Communications managed through Sticky Notes, Memory, Excel Spreadsheets, MS Access Database
Solution:
- Deployed the core SugarCRM application in under 24 hours to help better manage interdepartmental communications
- Reduced Medicaid paper claims processing from 60,000 to just 37 in three months
- Provide a single system of record and communications across the Department of Human Services
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