Case Study: State of Oregon
SugarCRM helps the largest state organization better manage its interdepartmental communications.
- Paper-based processing of Medicaid claims were time intensive and led to manual error
- No single system for managing communications related to outreach and education efforts
- Communications managed through Sticky Notes, Memory, Excel Spreadsheets, MS Access Database
- Deployed the core SugarCRM application in under 24 hours to help better manage interdepartmental communications
- Reduced Medicaid paper claims processing from 60,000 to just 37 in three months
- Provide a single system of record and communications across the Department of Human Services