Case Study: State of Oregon

SugarCRM helps the largest state organization better manage its interdepartmental communications.


  • Paper-based processing of Medicaid claims were time intensive and led to manual error
  • No single system for managing communications related to outreach and education efforts
  • Communications managed through Sticky Notes, Memory, Excel Spreadsheets, MS Access Database


  • Deployed the core SugarCRM application in under 24 hours to help better manage interdepartmental communications
  • Reduced Medicaid paper claims processing from 60,000 to just 37 in three months
  • Provide a single system of record and communications across the Department of Human Services