Case Study: Loomis UK

Supplier of secure transport services has improved the bottom line of its UK subsidiary by switching to SugarCRM

Business Issue:

  • Loomis' UK subsidiary found its existing CRM system too inflexible and difficult to use.
  • Loomis UK also needed a tool that provided greater insight into operations.


  • Existing system could not be customized without time consuming, costly consulting engagements.
  • Previous system was not heavily adopted by end users
  • Existing system did not provide management insight into sales and marketing activities
  • Sales associates could not share knowledge across teams


  • Sugar Professional, a web-based full service CRM tool to unite sales and marketing efforts
  • Customizations with the help of Sugar partner RedPill Linpro ensured a tailor-made solution for Loomis UK
  • In-depth training from Redpill Linpro helped drive early adoption of Sugar at Loomis UK


  • Positive return on investment in only three months after deploying Sugar Professional
  • Bottom line savings of 25 percent
  • Greater ability to offer differentiated and top notch customer service