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We are passionate about customer happiness; creating the best technology fit supported by continuous account management for sustained customer success.

Provident is a user-centred business and technology services consultancy, delivering end-to-end CRM implementations and custom Marketing Automation integrations, with Customer Experience and Business Process Management services.

We provide a full technology adoption service, assessing client needs and adapting systems to their requirements – supplemented by comprehensive advice, training and post-implementation support to ensure ongoing customer success.

Specialising in full-spectrum Customer Experience Management CEM, from marketing to sales to service. Provident provides the tools and resources that increase lead generation, conversions, customer satisfaction, loyalty and advocacy.

The Provident CRM team have extensive experience supporting leading customers across Europe, the UK and Ireland; including major financial institutions, government bodies, health executives, and various tech, retail and professional services concerns.

Use Cases
  • Account Management
  • Accounting
  • Analytics
  • Application Management
  • Call Center
  • Case Management
  • Charitable Proceeds
  • Contact Management
  • CPQ
  • Customer Support
  • Database Management
  • Event Management
  • Lead Management
  • Management
  • Marketing
  • Marketing (Loyalty Program)
  • Mobile
  • Opportunity Management
  • Project Management
  • Proposals
  • Sales Force Automation
  • Service
Integrations
  • Act-On
  • Asterisk
  • Avaya
  • AWS Cloud
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  • Docusign
  • DotMailer as MAP
  • Drupal
  • Google
  • Google Adwords
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  • HubSpot
  • IBM Connections
  • Inbox25
  • InsideView
  • MailChimp
  • Marketo
  • Microsoft Dynamics (Accounting)
  • PayPal
  • QlikView for BI
  • QuickBooks
  • Sage 100 ERP
  • SAP
  • Twilio
  • Twitter
  • Xero
  • Zendesk
Industries
  • Agriculture
  • Automotive
  • Business Services and Consulting
  • Construction
  • Distribution
  • Ecommerce and Retail
  • Financial Services
  • Food and Beverage
  • Government
  • Healthcare
  • Information and Communication Technology (ICT)
  • Insurance
  • Legal Services
  • Logistics
  • Manufacturing
  • Not for Profit
  • Public Sector
  • Real Estate
  • Shipping
  • Telecommunications
  • Utilities and Technology
  • Wholesale

Customer Story: Bloom Procurement Services

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Case Study

Webinar Series On-Demand: Sugar Market, Sugar Serve and more

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Video

Onwave, the telecommunications technology specialists, leveraged Sugar to shift from a B2C to a predominantly B2B company

Read Case Study
Case Study

Crosscare are a charity based in Dublin offering a variety of services.

Read Case Study
Case Study

Shimmer Research is a leading provider of wearable wireless sensor products and solutions.

Read Case Study
Case Study

Tango Telecom is a leading global provider of monetisation solutions for evolving mobile networks.

Download
Case Study

Stobart Air needed to have a 360-degree view of their customers

Download
Case Study
  • Headquarters
    Dublin
  • Locations
    Cork
    London
    Manchester
    Edinburgh
    Lisbon
    Porto
    Bilbao
    Barcelona
  • Phone
    +353 1 693 0000
  • Email
    sales@providentcrm.com
  • Website
    http://www.providentcrm.com

See the CRM platform in action.

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