Change Your CRM Software and Change the Game
Manufacturing great products is no longer enough—companies have to create amazing customer experiences to foster loyalty, too. Adapt to the transformation happening in manufacturing today with a CRM solution that flexes with the industry’s needs and ultimately delivers a clear way to get ahead.
More Control, More Consistency
Use SugarCRM to take control of all your channels, from distributors and dealers to products, services and even customers. SugarCRM’s robust platform does the hard work, aggregating info across networks so you can gauge performance and identify gaps. Connect better with buyers thanks to flexible, automated collaboration tools, and improved pipeline visibility, forecasts and quote approvals.
Value for All
Tap into SugarCRM’s robust customer service solutions to unlock a seamless, proactive and high-quality customer service experience across communication channels, for vendors and buyers alike. That includes the right tools for robust, self-service portals; the ability for service personnel to better track, manage and communicate with customers; and a level of personalisation that only comes when you let the platform do the work.
Predictive Analysis Instead of Data Paralysis
Record every change in your customer’s journey—in a centralised, easy to tap CRM platform. That means you can finally leverage your data with 360-degree insights that allow you to accurately forecast future production or truly understand past performance and pipeline.
More Deals, Less Hassle
Transition your customer relationships from transactional in nature to more strategic, based on joint account planning and purchasing accountability. When you better understand previous purchase histories and future potential, uncovering up-sell and cross-sell opportunities for existing customers is a breeze. And when you streamline operations across sales, service, marketing and fulfillment, you’ll realise shorter sales cycles, reduced cost of sales and increased profits.
The Right Info at the Right Time
SugarCRM is easily configurable so you can stay connected to dealers, distributors, retailers and customers with custom workflow and processes, even across devices. Built-in tools remove blind spots, busy work, and roadblocks so every employee can focus more on delighting customers.