Picture this… You’re at the helm of the largest shoe manufacturer and retailer in Central America. You manage five brands, 250 physical stores, and 20 e-commerce websites, and your plants are churning out thousands of pairs of shoes daily. Your business is woven into the very fabric of the local economy, creating jobs and opportunities.
But, managing such a complex network is complicated. You lack a complete view of your operations across the continent. You don’t fully understand what your customers need or how they think. Attracting new customers and retaining existing ones becomes increasingly challenging.
So, you turn to SugarCRM. More than just a ticketing system, it becomes the heartbeat of your business. With Sugar, you can not only manage incoming tickets but also reach customers directly with personalized incentives and interactions. You build a flexible loyalty program designed to attract new clients and turn them into lifelong advocates. Your retention program strengthens relationships while real-time insights empower your teams to react instantly when service falls short.
Now, your customer base has grown significantly, reaching new markets across the region. Your loyalty program alone has attracted hundreds of thousands of customers, strengthening engagement and driving repeat business. As your processes improve the customer experience, you enhance customer satisfaction and build stronger relationships, improving your retention rate and boosting your NPS score. That’s what happens when you let the platform do the work.”
