No Roadblocks Means More Possibilities

Let the platform do the work by keeping it in peak performance. Our support team is dedicated to helping you maximize return on your investment and deploy capabilities that give you clearer insights into your customers’ needs.

Are you a customer looking for support? Connect here.

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Expert Help, Not Hassle

Save time and get the most out of your CRM solution with access to Sugar’s award-winning experts. Our in-house Support team is available in three regions across the globe and ready to help on topics from upgrades and improving automation, to modifying the user interface and data objects, and customizing our applications via API. Whether you are running Sugar in the cloud or on-premises, you can get help fast so you can focus on growing your business.

Making the Hard Things Easier

Our support team’s NPS score has been above 90 for the last four years and counting! In a recent survey, over 1,700 of our customers gave Sugar the highest score among 14 other prominent CRM vendors. Take a look at Software Reviews’ Emotional Footprint Report and learn more about what real customers are saying about their experiences working with Sugar.

Flexible Support Options

 Most Popular Premium

  • 24×7 Global (for P1 cases)
  • Access to multi-region support
  • Priority case routing
  • Dedicated senior support team


  • 12×5 regional
  • Live chat support
  • Priority phone queue


  • 12×5 regional

For more information on what these support levels include, please click here.