Watch the Demo
Customer Service That Creates Loyalty
Imagine each customer service inquiry promptly and proficiently—without any sloppy handoffs or having to scramble for information. The best customer experiences are supported by Sugar Serve by allowing you to:
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Save time and money
for your business by working much smarter and routing cases based on skills and availability
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Quickly understand problem areas
with time-aware case tracking, reports, and dashboards
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Connect with customers on any channel
through omnichannel, AI-powered features backed by Amazon
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Measure and monitor
first response SLA and ensure customers SLA requirements are met
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Give customers the answers they need
while minimizing support costs using robust self-service tools