The Future of CX and the Cloud—Combined

SugarCRM is dedicated to providing the most intelligent, intuitive, and high performing CX solutions. AWS helps us deliver on that promise. That’s because AWS provides cutting edge computing services that go way beyond basic hosting, such as machine learning, omnichannel, and serverless computing resources. Since Sugar is engineered in AWS, we’re able to deliver more innovative and cost effective CX initiatives for every Sugar customer.

Faster Innovation with the Power of AWS

Our deep relationship with AWS enables us to build for the future. Our shared commitment to integration, allows you to leverage valuable AWS components seamlessly inside Sugar Solutions to deliver smarter, faster customer experiences. Having SugarCloud solutions engineered in AWS ensures your CX solutions run in a highly scalable, reliable, and performant way as your business grows. And together, we provide a faster path to innovation that helps you help your customers.

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Connect on Customer Terms graphic | Sugar Serve | Customer Service Software

Intelligent, Omnichannel Engagement

Enable proactive customer service and dynamic, personalized experiences on channels your customers prefer. Extend our flagship Sugar Sell and Serve solutions with omnichannel communications powered by Amazon Connect.

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Control and Analyze Nurtures in Real-Time

As marketing programs become more complex, the complexity of managing them also grows. Built using AWS Step Functions, Sugar’s Nurture Builder allows you to create marketing nurtures visually in a matter of minutes. When needs change and/or campaign results tell you otherwise, simply optimize your approach without customizing or writing any code.

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About Amazon Web Services

For 14 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in India, Indonesia, Japan, Spain, and Switzerland. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit

Power Your Business with Sugar and Amazon