Leader in Mid-Market Grid Report for CRM
We’re thrilled that our customers rank us highly in customer satisfaction scores for ease of doing business, ease of administration and meeting overall requirements. With shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management and contract management. See what makes Sugar the leader in the full report, including:
- Detailed satisfaction metrics
- Peer-submitted feature reviews
- Deployment and implementation data
Download the Mid-Market Grid Report to learn more!
Creating Customers for Life
As companies navigate through this unique time, Sugar customers’ success remains our number one priority. Sugar’s time-aware CRM solution enables sales teams to gain a clear, unified view of the customer and deliver a better experience across the customer journey. Helping Sugar customers create customers for life is our mission. See what makes Sugar different and read unbiased customer testimonials that make it clear why Sugar is the clear choice to help companies succeed.
What Makes Sugar A Little Sweeter Than Other CRMs?
“Most usable CRM I’ve ever had”
There are other CRM’s that boast more “features” or included integration’s, and lower prices. Generally I’ve found others disappointing in real-world attempts. Either limited API’s, poor user experience, or inflexible data models. Sugar has a great partner ecosystem but without being bloated and overpriced. I couldn’t imagine running my business with any other CRM.
Adrian B // Co Founder & CEO
“Sugar changed our operation!”
The adaptability of sugar has revolutionized how we run our operation. The custom reporting has allowed us to analyze data in new ways never before possible. The ability to custom build modules to manage non-traditional CRM functions like our maintenance crew have allowed us to elongate other third party ticketing systems!
Steve F // Director of IT
“User friendly, Intuitive and fully customizable CRM solution”
This SugarCRM system is well utilized by the entire organization team. It is a cloud-based software that allows us to customize if we require to add extra functions in it. It can easily organize our contact and accounts that helps larger department stay in touch. It is one of the cost-effective solution and available to be self-hosted also. This CRM is being used across the whole organization in the sales, marketing and support team. This CRM software is easy to use to access the client information from any smartphone device and allow us to add info in real-time as well.
Abhinav A // Software Consultant
“Built with business in mind & not hell-bent on ‘gaming’ the customer to pay more.”
What do you like best?
In a world where it’s normal, and expected that subscription-based business models will be gaming you to the ‘next level’ and where standard CRM functions are only part of the highest paid edition – SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy – it’s commercial opensource built on technologies and languages that are very current.
Recommendations to others considering the product:
Make sure you listen to real end-users of the solution from all vendors that you’re evaluating. One thing that you will quickly learn about Sugar, is that there is not a huge ‘a la carte’ list of basic CRM functions for you to add. It’s one CRM, one price, everything enabled – which makes budgeting predictable.
I’ve been shocked by stories from customers speaking with other main CRM vendors, who promise the earth… and forgot to mention the ‘hidden costs’. So make sure you do your research.
What problems are you solving with the product? What benefits have you realized?
Customers no longer feel like first-time callers, since Sugar does a great job of capturing all interactions that a business has with its prospects and customers. We’ve managed to mold Sugar to fit all types of organisations and business processes, from automotive garages to insurance to technology services. This ensures Sugar doesn’t feel like a high-jacked solution that you’re bending to its limits to fit around your business. It fits like a glove.
James B // Managing Director and Founder
“Most usable CRM I’ve ever had”
There are other CRM’s that boast more “features” or included integration’s, and lower prices. Generally I’ve found others disappointing in real-world attempts. Either limited API’s, poor user experience, or inflexible data models. Sugar has a great partner ecosystem but without being bloated and overpriced. I couldn’t imagine running my business with any other CRM.
Adrian B // Co Founder & CEO
“Sugar changed our operation!”
The adaptability of sugar has revolutionized how we run our operation. The custom reporting has allowed us to analyze data in new ways never before possible. The ability to custom build modules to manage non-traditional CRM functions like our maintenance crew have allowed us to elongate other third party ticketing systems!
Steve F // Director of IT
“User friendly, Intuitive and fully customizable CRM solution”
This SugarCRM system is well utilized by the entire organization team. It is a cloud-based software that allows us to customize if we require to add extra functions in it. It can easily organize our contact and accounts that helps larger department stay in touch. It is one of the cost-effective solution and available to be self-hosted also. This CRM is being used across the whole organization in the sales, marketing and support team. This CRM software is easy to use to access the client information from any smartphone device and allow us to add info in real-time as well.
Abhinav A // Software Consultant
“Built with business in mind & not hell-bent on ‘gaming’ the customer to pay more.”
What do you like best?
In a world where it’s normal, and expected that subscription-based business models will be gaming you to the ‘next level’ and where standard CRM functions are only part of the highest paid edition – SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy – it’s commercial opensource built on technologies and languages that are very current.
Recommendations to others considering the product:
Make sure you listen to real end-users of the solution from all vendors that you’re evaluating. One thing that you will quickly learn about Sugar, is that there is not a huge ‘a la carte’ list of basic CRM functions for you to add. It’s one CRM, one price, everything enabled – which makes budgeting predictable.
I’ve been shocked by stories from customers speaking with other main CRM vendors, who promise the earth… and forgot to mention the ‘hidden costs’. So make sure you do your research.
What problems are you solving with the product? What benefits have you realized?
Customers no longer feel like first-time callers, since Sugar does a great job of capturing all interactions that a business has with its prospects and customers. We’ve managed to mold Sugar to fit all types of organisations and business processes, from automotive garages to insurance to technology services. This ensures Sugar doesn’t feel like a high-jacked solution that you’re bending to its limits to fit around your business. It fits like a glove.
James B // Managing Director and Founder