Sugar Editions & Pricing

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Each edition includes:

Full sales, marketing and support automation, email integration, reporting, team selling, advanced security, workflow automation, social CRM
Support for 22 languages, unlimited API calls, regular back-ups of your customer data
Choice of either on-premise or cloud-based CRM deployment

Sugar Professional	Sugar Corporate	Sugar Enterprise	Sugar Ultimate
	MOST POPULAR
$360/user/year	$540/user/year	$720/user/year	$1,200/user/year

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Sugar Mobile*	Sugar Mobile Plus*	Sugar Mobile Plus*	Sugar Mobile Plus*
Standard Reporting	Standard Reporting	Offline Client	Offline Client
		Enterprise Reporting	Enterprise Reporting
		Customer Self-Service Portal	Customer Self-Service Portal
		Sugar Plug-In For Lotus Notes	Sugar Plug-In For Lotus Notes
			Sugar Connector To Lotus Domino Server

15 GB Storage**	30 GB Storage**	60 GB Storage**	250 GB Storage**
MySQL and MS SQL Database Support IBM SmartCloud Enterprise***	MySQL and MS SQL Database Support IBM SmartCloud Enterprise***	MySQL, MS SQL, Oracle and IBM DB2 Database Support IBM SmartCloud Enterprise***	MySQL, MS SQL, Oracle and IBM DB2 Database Support IBM SmartCloud Enterprise***

2 Support Contacts	3 Support Contacts	4 Support Contacts	5 Support Contacts
Email Support	Email Support	Email Support	Email Support
Support Portal Access	Support Portal Access	Support Portal Access	Support Portal Access
8x5, 4hr Response Time SLA	12x5, 2hr Response Time SLA	12x5, 2hr Response Time SLA	24x7, 1hr Response Time SLA
Unlimited Support Cases	Unlimited Support Cases	Unlimited Support Cases	Unlimited Support Cases
		Phone Support	Phone Support
			Go-live & Developer Support, Assigned Support Rep
Datasheet	Datasheet	Datasheet	Datasheet

Detailed Editions Comparison PDF

Total Success Packages

Total Success Packages are discounted bundles that include support, professional services, and/or training, together with a Sugar subscription. Total Success Packages get your SugarCRM implementation installed, running, and successful in the shortest possible time, at a significant cost savings. Learn more

* Sugar Mobile offers browser access on any smart phone and native apps for iPhone and Android. Sugar Mobile Plus also includes offline sync for BlackBerry, iPhone and iPad - these features are available with Sugar Corporate and above and are an a-la-carte option for Sugar Professional.

** Document storage is only applicable to Sugar On-Demand. Additional storage can be purchased for any edition.

*** Sugar on IBM SmartCloud Enterprise is available through the following select partners; Highland Solutions (US), Open Symbol (EMEA), iZeno (APAC).