The best combination of features and functionality, and customisability we’ve found in the market.
Peter Tew
Backcountry
Make Every Sales Rep a Top Performer
Sugar Sell gives you what other customer management software solutions wish they could: The guarantee of an outstanding user experience. Sugar is the 4x winner for satisfaction, reliability and tech support in PCMag’s Business Choice Awards.
The real power of our platform is in the story that it tells—about your customers, your company and the future of your business. It’s the customer experience solution to use when you want to empower every employee with the right information, at the right time, before they even ask.
Everything You Need to Build Better Customer Relationships
You’re already creating a treasure trove of customer information; isn’t it time you put that data to great use? Sugar takes the customer data you generate daily—every email sent, every account update, every social media message—to paint a clear picture of the customer lifecycle and journey. With our unique time-aware CX platform, you’ll always have instant access to the exact insights you need throughout your history with customers.
Spend less time on digging and data entry
Automatically gather and analyse actionable insights from a broad range of social and business data sources, all with just a name and email. Then get important updates on key accounts with real-time push notifications and alerts.
Stay steps ahead of customer needs
Effortlessly map out each individual customer journey, from the first time someone hears from sales to the day you start sending satisfaction surveys. It’s the easiest, fastest way to help employees stay on top of their game—and ensure every sales rep is ready to deliver the right message to the right person, at just the right time.
Get more out of your email
Keep track of your most critical customer interactions and information, without ever leaving Gmail. Sugar Sell lets you sync calendars, track emails, monitor social media activities and more. You can seamlessly manage tasks, opportunities, and cases as you communicate with customers, and save emails to your CRM with a single click—no need to copy, paste or open another app.
FINALLY. SALES AUTOMATION FOR SUBSCRIPTION BUSINESSES
Never lose a renewal opportunity with Sugar Sell’s renewal console providing built-in support for subscription-based sales. Nurture ongoing customer relationships and benefit from no-touch technology with automatic renewal pipeline creation. Sell’s console makes it easy to manage subscription accounts, the status of your current quarter’s renewal pipeline, and individual renewal opportunities.
Put important activities on autopilot
Automate your most complex business processes with drag-and-drop ease. Use SugarBPM™ to get quotes reviewed and approved, route leads based on company size or customer location, generate email templates and so much more.
Change Your Customer’s Experience for the Better
Get the competitive advantage you need, at a price you can afford. With Sugar’s clear and simple pricing—no hidden fees or gotchas.
Get Timely Insights
Extract the insights from customer data that you need regardless of if it’s now, six months ago, or next year. With Sugar’s time-aware CX platform, you can uncover business trends, monitor progress, and project future performance all while spending a fraction of the time trying to extrapolate data from old reports.
Integrate with Everything
Integrate your everyday tools, from email and calendars to online meetings and social media apps, so sales opportunities will follow wherever you go. Plus, integrate seamlessly with Sugar Market and Sugar Serve for a complete customer view.
Take It On The Go
Stay on top of every deal and access all of your data—no matter where you go or what device you use. Millions of users rely on the Sugar Sell mobile app to use their favorite features on smartphones and tablets, even when being on the road means going offline.