For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application.

	Sugar Professional has become the platform for our vital business systems, which encompass finance, sales, marketing, and support. Bob Gatewood Chief Technology Officer

Problem:

• Old CRM did not allow for tighter integration with company's internal system.
• Old CRM was not flexibile or customizable enough to keep up with company's growth.
• Extensive licensing costs and costs of customization.

Solution:

• Sugar Professional allowed the company to manage more cases and tasks daily with no increase in staffing and with shorter turnaround times.
• In only 2 months athenahealth was able to customize Sugar Professional and seemlessly integrate it with their revenue-cycle management system.
• Licensing and implementation costs were a fraction of their salesforce.com fees, with ROI projected at 9 months.

Full Case Study

• Case Study

Related Articles

• ZD Net Blogs:
  Salesforce.com continues its on-demand quest:
  On demand is a growing part of the overall market and a compelling concept, but it's not for everybody.
• CNet:
  Unlocking the enterprise for open source
• Sydney Morning Herald
  Open source provides sweet relief for CRM

About athenahealth

athenahealth offers the industry’s leading revenue cycle management solution. It’s a unique combination of Web-based practice management software, unrivaled payor knowledge, and comprehensive business services, from eligibility verification to claims submission to insurance collection.

Website: www.athenahealth.com