Case Study: athenahealth

For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application.

Problem:

• Old CRM did not allow for tighter integration with company's internal system.
• Old CRM was not flexibile or customizable enough to keep up with company's growth.
• Extensive licensing costs and costs of customization.

Solution:

• Sugar Professional allowed the company to manage more cases and tasks daily with no increase in staffing and with shorter turnaround times.
• In only 2 months athenahealth was able to customize Sugar Professional and seemlessly integrate it with their revenue-cycle management system.
• Licensing and implementation costs were a fraction of their salesforce.com fees, with ROI projected at 9 months.

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Delivering a Differentiated Customer Experience to Win in a Competitive Marketplace Learn how athenahealth was able to leverage the flexibility of the SugarCRM platform to create a differentiated experience for its customers.

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About athenahealth

Athenahealth offers the industry’s leading revenue cycle management solution. It’s a unique combination of Web-based practice management software, unrivaled payor knowledge, and comprehensive business services, from eligibility verification to claims submission to insurance collection.

Website: www.athenahealth.com