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SugarCRM Customer Success

Video Testimonials

Our highest sales number came in the fourth quarter of 2010, once all team members were in place and working in synergy within Sugar Professional. This wasn't a surprise, based on my background and experience with SugarCRM.

Matt Davidson, CEO, USAFact

 
  • Avis
  • AXA
  • BDO
  • Coca-Cola
  • Harris
  • General Motors Colombia
  • Loomis UK
  • Men's Wearhouse
  • ThyssenKrupp System Engineering

GM Colombia is the most important automobile company in the Country of Colombia. With over 50 years in the industry, it has maintained its market-leader status and currently holds 33.9% market share.

"With our millions of complicated records, Sugar Professional offered an ease-of-use that was unmatched. The flexibility it provides allows us to manage our data into campaigns that continue to exceed our expectations year-on-year."

*Case Study

BDO Seidman, LLP, is a national professional services firm providing assurance, tax, financial advisory and consulting services to a wide range of companies

"The ease-of-use of the SugarCRM application and its strong CRM capabilities means that BDO Seidman will be able to improve information sharing and deliver improved reporting capabilities across employee teams and the BDO Seidman Alliance Network."

Coca-Cola Enterprise is the world's largest marketer, producer, and distributor of Coca-Cola products.

"The main goal was to get a global solution that combined e-commerce, CRM, and logistics into one package that everybody could standardize on. With SugarCRM and Synolia, we accomplished that and more."

*Case Study

Loomis UK is the provider of end-to-end cash management services, including cash transport and other secure logistics operations

The English subsidiary reached positive ROI only 3 months after switching to Sugar Professional, with total savings of 25 percent.

*Case Study

ThyssenKrupp System Engineering specializes in assembly lines for vehicle manufacturers, such as transmission assembly lines for car manufacturers or motor assembly lines for construction equipments suppliers

" With Sugar Professional, we didn't have to shape our business to the software tool. We were able to shape the tool to our business."

*Case Study

Scandinavia's leading car rental company turns to Sugar Professional to revitalize its marketing initiatives and streamline communication with it's customer base.

"Thanks to Linpro and Sugar Professional, we've seen improvements across the board in terms of communicating with our customers and garnering their feedback."

*Case Study

Department of Human Services is the largest state agency in Oregon with 9,000 employees

"Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and operational on our server within 24 hours."

*Case Study WebcastWebcast
 

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Sugar is extremely user friendly and intuitive, and it also has the best price-to-performance ratio.
We’ve reduced the loss of hundreds of thousands of dollars with tracking and reporting in Sugar Professional. This has resulted in a 30 percent growth in our business.
 

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Communications

A multiservice provider selects Sugar Professional to consolidate its multiple product and services offerings onto a single platform.

*Case Study

The nation's sixth largest cable provider turns to SugarCRM to build an industry-specific CRM platform for the entire enterprise.

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An Australian telecommunications provider turns to SugarCRM partner Insightful and Sugar Professional for an industry-specific CRM system to tie sales into customer service.

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DiGi, a leading mobile communications provider in Malaysia, uses Sugar Professional to manage enterprise customer relationships and ensure high levels of customers satisfaction.

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Ion-ip implements Sugar across their disbursed enterprise, increasing cross-department collaboration.

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A German-based ISP provider and innovator of data and voice connectivity, data center and Internet security for businesses use Sugar Professional as a platform for vertical solutions that supports business development and growth - deployed by SugarCRM partner PSTech.

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SDN Technologies Reduces Costs and Increases Profits with Sugar Professional™, Sugar® Plug-in for Microsoft Outlook, and Sugar Mobile™ for BlackBerry

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One of Portugal's largest mobile telecommunication providers improves collaboration and reduces response time with Sugar.

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Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform.

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Financial Services

A financial services company that forms a true partnership with its customers and works exclusively with community financial institutions across the country is winning the war against the big banks with Sugar Professional.

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MDS Financial is of Australia's premier suppliers of financial charting and analysis software, share market data, online trading and wholesale and corporate services. It chose Sugar Professional to consolidate and optimize its unique business processes.

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As a startup, NinjaTrader found that is was spending more and more on its current CRM system—provided by Salesforce.com— without gaining greater benefits.

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One Financial, an international online brokerage firm with offices in the UK and Middle East, manages dynamic growth and maintains its reputation for exceptional customer service with Sugar Professional and The Sugar Refinery, a gold level SugarCRM partner in the United Kingdom.

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A leading financial services company in Argentina increases email marketing 100 percent and reduces customer response time 30 percent with Sugar Professional

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Italian insurance and other financial services provider implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships.

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Healthcare

For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application.

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Corona Medical needed an adaptive CRM solution that could streamline its sales cycle by integrating information from their customer quote and ERP systems.

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Market Leader in Dialysis Equipment and Supplies Boosts Sales Capacity with Sugar

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A Canadian healthcare provider replaces Siebel with SugarCRM to track the lifecycle of the customer from sales through operations and service.

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A health management service exceeds its membership goals, reduces employers' healthcare costs by 20 percent and reduced membership processing time by 60 percent with Sugar Professional.

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Dutch division of a medical supplier sees increase in customer turnover and operating margins since implementing Sugar Professional.

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Public Sector

An Australian non-profit uses Sugar Professional to boost scholarship volume by 300 percent without increasing staff.

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Axxes improves customer service and better prospect targeting for their on-board communication systems and complementary services.

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BIM chose Sugar Professional for its flexibility to implement customizations that support BIM's specific industry and growth.

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A leading international research center in Singapore increases its reach and network with Sugar Professional and Drupal.

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A government funded program in France gains growth and supports technological innovation by using Sugar Professional's modular architecture to support its infrastructure.

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The largest Jewish campus organization in the word, Hillel: The Foundation for Jewish Campus Life, increases student engagement more than 1,000 percent.

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Sugar helps the largest state organization better manage its interdepartmental communications.

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Sugar Enterprise integrated SIM University's IP PBX solution, allowing users provide personalized, improved service.

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Professional Services

A global, sustainable supply chain solutions company moves to Sugar Professional for high performance account and business management solutions.

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With its CRM system integrated with its project management and high user adoption, CBI Group is gaining greater visibility into how the business is performing.

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The Clearview Traffic Group, a leader in the international transport industry, drives efficiency, communication and growth with Sugar Professional.

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A global provider of higher education services integrates Sugar Professional to virtualize its global call center

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E3 Technology leverages Sugar Professional On-Demand to optimize sales for its security consulting practice.

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Asia's leading internet marketing group, improves its sales efficiency and visibility to grow its business with Sugar Professional.

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Insource integrates SugarCRM with InsideView, Miller Heiman and social data channels to gain a competitive edge.

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A leading UK-based search engine marketing company streamlines its sales and marketing processes with Sugar Professional after two failed deployments with other CRM providers.

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Supplier of secure transport services has improved the bottom line of its English subsidiary by switching to SugarCRM.

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A global financial information services company opts for SugarCRM to provide its global sales force the flexibility to its customer needs.

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Italian alternative energy solutions provider uses Sugar Professional to reduce sales cycles and accelerate business.

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Moss and Hooper benefited from sales automation, collaboration, and reporting functionalities of Sugar Professional, delivered by SugarCRM's Australian partner, Insightful Solutions.

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Pointlogic rolls out Sugar to help alleviate growing pains from rapid expansion and globalization.

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A contact center outsourcer implements Sugar Professional for a low-cost, flexible CRM solution within its call center.

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TheaterMania turns to Sugar Professional to streamline its online marketing initiatives and improve its sales reporting.

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A world class travel organization see smooth sailing ahead after selecting SugarCRM and Synolia to help manage aggressive growth and support its valued customer relationships.

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Total Access is one of New Zealand's largest contractors, with customers of all sizes in both the commercial and private sector.

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The premiere executive network in Australia and New Zealand for connecting business and government leaders transforms its business with Sugar Professional.

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Malaysian real estate group increases sales productivity by 30%, reduces customer service response time by 50% and saves an estimated $200,000 annually with Sugar Professional.

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An Internet based pre-employment screening company drives higher revenues and empowers sales-on-the-go with Sugar Mobile

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Unanimis, the largest exclusive digital advertising network, reduces sales cycles and delivers rapid solutions to customers with Sugar Professional .

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A trusted provider of custom publishing solutions streamlines production, e-commerce and email marketing with Sugar Professional.

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An NBA Development League team, Utah Flash looks forward to sell-out crowds with Sugar Professional.

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An IT Recruitment Firm uses Sugar Professional for Marketing Automation, Social CRM and Dynamic Reporting to Boost Business and Reduce Costs 30 Percent.

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Sugar Professional brings the sales and marketing teams together in one centralized system, readily available via the web.

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Manufacturing

A Canadian developer and manufacturer of sustainable and commercially viable products related to sunlight uses Sugar Professional and gains benefits that go beyond ROI.

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An automation solutions manufacturer deploys Sugar Professional on a global scale to more than 500 employees in 20 countries with SAP and Lotus Notes integrations.

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Induplast discovers the functionality of CRM while reaping the benefits of open source.

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With limited IT resources, M.E. Group was able to deploy and seamlessly integrate Sugar Professional to improve visibility into lead and opportunity pipeline, as well as centralize all relevant information.

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A leading manufacturer of sealing solutions for pipes and cables turns to SugarCRM to deploy CRM in a hybrid deployment model.

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An engineering specialist uses Sugar Professional to streamline its sales processes and improve collaboration and reporting.

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A provider of press engineering technology unifies global sales, marketing and customer support using Sugar Professional integrated with SAP R3.

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Vanderlande Industries improves sales and revenue reporting and forecasting for its worldwide operations.

*Case Study

Technology

The worldwide leading manufacturer of 3D mice for design and visualization professionals bridges its business gaps with Sugar Professional.

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A German-headquartered content archiving provider makes the switch from homegrown to Sugar Professional with the assistance of SugarCRM partner Genius4U

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Control Technology Corp. replaces Sage ACT! with Sugar Professional for increased flexibility and end-user adoption for on-demand deployment.

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A provider of financial trading software, located in the UK, makes the move to SugarCRM from Salesforce.com, and sees its sales and marketing profit in return.

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A leading provider of managed hosting services leverages Sugar Professional for explosive growth

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A leading 3D CAD software reseller in Australia and New Zealand increases its business by 30 percent with Sugar Professional

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A leading provider of complete enterprise open source solutions, Covalent needed a solution that could be customized and integrated with the existing legacy systems.

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CTI Group leverages Sugar Professional to standardize a series of recent acquisitions onto a single CRM platform.

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A California-based software provider for the financial services industry uses Sugar Professional to streamline its customer service and product feedback processes to save both time and money.

*Case Study
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A leading value-added IT distributor with headquarters in Singapore supports ambitious growth with Sugar Professional On-Demand and customizations by Sugar's gold-level partner, iZeno

*Case Study

Provider of customer services and technical support to customers across Western Canada integrate Sugar with Asterisk PBX phone system and ecommerce solution.

*Case Study
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A French-based software and professional services turns to SugarCRM partner Synolia for a 360-degree view of their customers.

*Case Study

A German-based provider of open source software solutions and services closed the loop between sales and marketing with Sugar Professional - deployed by SugarCRM partner Genius4U in just two months.

*Case Study

A Texas-based software provider uses SugarCRM to refine its sales processes and provide improved bug tracking and product management to customers.

*Case Study

Web-based open source constituent management solution replaced Salesforce.com with SugarCRM to track the lifecycle of the customers from sales through operations and service.

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One of the largest, privately held providers of managed hosting and colocation services in North America uses Sugar Professional to improve sales efficiency and drive growth.

*Case Study

An open source IT management provider turns to SugarCRM for an open source CRM solution..

*Case Study

Retail/Distribution

Scandinavia's leading car rental company turns to Sugar Professional to revitalize its marketing initiatives and streamline communication with its customer base.

*Case Study

The largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package.

*Case Study

General Motors Colombia drives customer loyalty marketing and ROI to new heights with Sugar Professional

*Case Study

A leading home and garden retailer in Argentina uses Sugar Professional and grows its B2B sales 18 percent without adding additional staff

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The most widely read magazine in America is using Sugar Professional to manage all customer contacts and interactions from its website and leveraging Sugar Professional reporting and marketing capabilities to monitor Web site performance and increase cross-sell and up-sell opportunities.

*Case Study

Leading web provider of gift experiences for the Australia New Zealand markets eliminates manual processes by integrating Sugar Professional with its website and eCommerce portal.

*Case Study
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