Picture this… You’re a leading global manufacturer of high-end packaging materials, with a proven track record that spans a full century. Amazon, Adobe and Sotheby all use your products to impress customers and clients, as do many medical suppliers and industrial facilities around the world. From colorful cardstock used in classrooms to luxury encasings for fine chocolates to advanced paper-based materials that serve as the basis for medical test strips and security documents, your products are everywhere. And they touch just about everyone. Teachers, students, healthcare professionals, architects, agencies, retailers and more all rely on your creations to make things happen, which is why it’s so important to have a platform in place to ensure you never leave them waiting.
But you’re facing a deficit in the data department. You work directly with hundreds of corporate customers across 80 countries, and yet your customer experience software has become little more than a glorified Rolodex. Traveling sales reps struggle to make updates on the go, and your marketers are largely confined to the sidelines. You’re sitting on a mountain of valuable insights just waiting to be unleashed—ones that would help your customers do even more with your products.
Gather Insights, Not Data
Sugar helps you create your ideal cloud-based solution. We give your field agents an easy, on-the-go way to access critical data—no matter where they go, which devices they use or even if they have an internet connection. We ensure actionable insights are delivered on demand with Sugar Hint and campaigns can be automated easily with Sugar Market. All within one streamlined platform designed to give you a complete picture of each customer, minus the hassles and headaches. We make sure you have all the right data, at just the right times, so you can easily anticipate and meet customer needs—often before they even realize they have them.
Enhancing the customer experience like never before
Now you’re enhancing the customer experience like never before. With the Sugar platform as the sole hub for customer data, it’s easy to create meaningful connections with customers. Removing roadblocks, busy work and blind spots means your team is now free to focus on the customer. All the while, the platform sends highly targeted emails and puts insights at sales’ fingertips so they can follow up quickly and purposefully. And because you rely on SugarCloud to keep everything running smoothly, there are virtually no limits to what you can achieve for your customers. That’s what happens when you let the platform do the work.
Download the case study to learn more on how SugarCRM helped Neenah say goodbye to road blocks.